Contact Centre Agent – Full Time

CDER Group; Tees Valley; Hybride; GBP 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

Gym membership

Pension scheme

Employee assistance program

Sick pay

Referral programme

Staff rewards platform Hosho

Casual dress code

Onsite parking

Travel loans

Cycle to work

Holiday entitlement 25–28 days

Social events

Charity volunteering

Long service awards

Flexible working hours

Extra holidays

Coffee and snacks

Résumé du poste

CDER Group in Darlington is looking for customer-focused individuals to join our contact centre. You will handle calls, follow guidelines, log interactions and negotiate effective solutions while delivering excellent service.

We offer shifts from 8am to 8pm, a 35-hour week, competitive pay, generous holidays and a broad benefits platform as part of a growing UK leader in debt management and customer care.

Qualifications

• Excellent communicator with clear phone skills.
• Positive attitude and empathy in customer interactions.
• Ability to learn quickly and adapt to changing situations.
• Team-oriented mindset with collaborative approach.

Responsabilités

• Answering calls: ensure prompts are answered promptly with guideline-aligned responses.
• Adhering to Guidelines: follow internal and external guidelines consistently.
• Providing Feedback: report volume and case types to Team Leader.
• Logging Calls: maintain accurate records for clients and customers.
• Negotiating Solutions: balance customer needs with company interests to reach effective resolutions.

Connaissances

Communication skills

Positive attitude

Fast learner

Team player

Description du poste

Shifts:Varying shift patterns between hours of 8am and 8pm

Location:Darlington

Contract:Permanent

Are you a people person witha flair for communication? Do you thrive in afast-paced environmentwhere every call brings anew challenge? If so, we have the right job for you!

A bit about us

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.

At CDER Group we understand that life never stops, that’s why we are all aboutflexibilityandsupport! We’re dedicated to helping you succeed, which is why we offer a variety of shift patterns.

Why You’ll Love Working with Us:

Top 100 Company: Voted as one of the Top 100 companies to work for two years running,

Ethical and Compliant: We collect debt ethically and in accordance with our award-winning, industry-leading Fairness Charter.

Award winning in our industry: CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector!

Career Development: We are Investors in People Silver accredited, demonstrating our commitment to staff, in training, in development, and in helping you achieve your career goals. Enjoy full training and a chance to earn while you learn (sponsored qualifications),

Great Perks: Competitive salaries, commission schemes, flexibility in working hours (35-hour work weekwith varying patterns), generous annual leave, social events, enhanced family leave and shopping discounts via our bespoke platform, Hosho and many more.

Equality, Diversity and Inclusion– CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Your Responsibilities:

• Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
• Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
• Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
• Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
• Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions

Are You What We’re Looking For?

• Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
• Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
• Quick Learner: You pick up new information quickly and adapt to changing situations.
• Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.

And if that’s not exciting enough!

• Enjoy a contribution of up to £20 per month towards your gym membership.
• Company pension scheme.
• Access to our 24/7 employee assistance programme.
• Company sick pay to support you when you need it.
• A very generous referral programme.
• Discounts and savings through our exclusive staff rewards platform.
• Casual dress code.
• Free onsite parking (excluding City of London locations).
• Loans for travel expenses.
• Benefit from our cycle to work scheme.
• Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
• Enjoy regular subsidised social events.
• Voluntary service opportunities to a charity of your choice – up to two days paid per year.
• Recognition through our long service awards.
• Enhanced family leave.
• Flexible working hours to suit your lifestyle.
• Purchase up to five extra holiday days per year.
• Unlimited coffee and tea with healthy snacks provided weekly.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Please contact us if you need help or more information.