Contact Centre Advisor (Revenues)

Cornwall Council; Camborne; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Defined benefit pension

Annual leave

Health & wellbeing programme

Employee discounts

Job summary

Cornwall Council is seeking a Customer Service Adviser (Revenues) to be the first point of contact for customers regarding Council Tax and Business Rates. You will provide advice, process requests, and liaise with internal and partner teams to achieve effective outcomes.

This is a public-facing role requiring excellent communication skills and attention to detail, with full training provided including revenues knowledge.

Qualifications

• Demonstrate excellent communication and interpersonal skills across multiple channels.
• Able to handle personal and financial information accurately.

Responsibilities

• Be the first point of contact for customers via telephone and electronic channels.
• Provide advice and information relating to Council Tax and Business Rates.
• Process customer requests and changes, resolve enquiries at first contact where possible.
• Liaise with internal teams and partner organisations to ensure effective outcomes.

Job description

The Role:

As a Customer Service Adviser (Revenues), you will be the first point of contact for customers contacting Cornwall Council by telephone and electronic channels. You will provide advice and information relating to Council Tax and Business Rates, process customer requests and changes, resolve enquiries wherever possible at the first point of contact, and liaise with internal teams and partner organisations to ensure effective outcomes.

This is a varied and rewarding role requiring excellent communication skills, attention to detail, and the ability to work confidently in a busy customer-focused environment. Full training will be provided, including support to develop knowledge of Council Tax legislation.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This role is subject to a basic criminal records check.

Working Pattern:

37 hours per week, Monday to Friday. Our Customer Hub is open for business between 09:00-18:00 and you will be required between these hours.

Hybrid working arrangements are available following successful completion of training and subject to business needs. Once training has been completed, there is a requirement to attend our contact centre in Tolvaddon at least one day per week.

What you’ll need to succeed:

We're looking for people who:

• Have experience delivering excellent customer service in a customer-facing environment.
• Demonstrate strong communication and interpersonal skills across a range of channels.
• Can work accurately with personal, financial and customer information.
• Are confident using IT systems and applications, including customer management and telephone systems.
• Can manage competing priorities and work effectively in a fast-paced environment.
• Have a good standard of education including English and Maths.
• Can work positively as part of a team and are committed to providing outstanding customer service.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

You’ll join a supportive team committed to delivering excellent public services while helping you develop your skills and career. Full training will be provided, including specialist revenues knowledge, alongside ongoing learning and development opportunities.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and well being programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contactJames Long, Customer Hub Manager ([e-mail] )

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, youngpeopleand adults at risk.It’sa vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Job Info

• Job Identification 700004909
• Job Category Customer Services
• Posting Date 08/20/2026, 03:50 PM
• Apply Before 09/02/2026, 10:55 PM
• Job Type/Contract Type Permanent
• Available Hours 37
• Interview Dates To be confirmed
• Advertised Salary Range £26,596 - £31,869 per year