Advisor (Employment)

Cornwall Council Jobs and Careers; Truro; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Generous annual leave

Health and wellbeing programme

Employee discounts

Job summary

Cornwall Council is seeking an enthusiastic Advisor (Employment) to join the Employment Team within Customer and Business Operations. You will provide high-quality administrative support across employment and payroll activities, processing lifecycle changes and maintaining records to ensure accurate documentation.

You will work with employees, managers and external customers, delivering a professional, timely service while escalating complex matters as needed.

Qualifications

• Understanding of employment legislation and regulatory requirements.
• Excellent organisational skills and ability to manage priorities.
• Experience maintaining records and processing information with business systems.
• Strong customer service and stakeholder liaison.
• Proficiency in Microsoft Office applications.

Responsibilities

• Process employee lifecycle changes including new starters, variations and leavers.
• Maintain electronic personnel records and produce employment documentation.
• Respond to queries from employees, managers and external customers.
• Escalate complex matters and ensure timely, accurate information.

Skills

Research skills

Information management

Reporting skills

Confidentiality & data protection

Record maintenance

Customer service

Communication

Organisational skills

Microsoft Office

Tools

MS Word

MS Excel

MS Outlook

Job description

The Service & Team:

The Employment Team forms part of Customer and Business Operations within Cornwall Council's Customer and Support Services Directorate. The team provides a professional, customer-focused employment administration service supporting the employee lifecycle for Cornwall Council, schools, academies and external clients.

Working in a fast-paced environment, the team is responsible for processing employment-related transactions including new starters, contractual changes, leavers, payroll input, pension administration and the maintenance of employee records. The team works closely with managers, employees, schools and other service areas to ensure accurate, timely and compliant employment administration services are delivered.

The Role:

We are looking for an enthusiastic and organised Advisor (Employment) to join our Employment Team.

In this role, you will provide high-quality administrative support across a range of employment and payroll-related activities. You will be responsible for processing employee lifecycle changes including new starters, contractual variations and leavers, maintaining electronic personnel records, and producing employment documentation.

You will work with a range of stakeholders including employees, managers, school administration staff and external customers, responding to queries and providing information and administrative support relating to employment processes. You will play an important role in ensuring customers receive a professional, timely and efficient service, escalating more complex matters where appropriate.

Working Pattern:

This role is typically based on a 37-hour working week, Monday to Friday.

Cornwall Council is committed to supporting flexible working and promoting a healthy work-life balance for employees. Flexible working options may include hybrid working arrangements, flexible start and finish times, and other flexible working arrangements in line with service requirements. Please discuss any flexible working requirements with the recruiting manager.

What you’ll need to succeed:

• An understanding of employment legislation and regulatory requirements.
• Strong research, information management and reporting skills.
• The ability to identify issues, use sound judgement and propose practical solutions, escalating where appropriate.
• A good understanding of confidentiality, information security and data protection principles.
• Experience of accurately maintaining records and processing information using business systems.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain a high level of accuracy.
• Strong customer service skills and a commitment to delivering positive outcomes for customers and stakeholders.
• The ability to build effective working relationships and communicate confidently with colleagues, managers and external partners.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• An adaptable approach, with a willingness to learn new systems, processes and ways of working.

Please read the role profile for the full details of this role attached below in this advert.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here - Advisor (Employment) Role Profile

For more information or an informal chat about the role please contactJames Wilson ([e-mail])