Contact and Assessment Team Manager

Archer Resourcing; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in social care is looking for a Contact and Assessment Team Manager to oversee and manage a social work team in Cardiff. This role involves ensuring the delivery of preventative services, managing complex cases, and promoting effective partnership working to achieve the best outcomes for citizens. Applicants should hold a registration with Social Care Wales along with substantial post-qualifying experience in the social service sector.

Benefits

£250 referral bonus

Qualifications

• Minimum of 3 years of post-qualifying experience in social services.
• Enhanced DBS dated within the last 12 months.

Responsibilities

• Ensure preventative and strengths-based service delivery.
• Manage social work team staff performance and case allocations.
• Oversee legal applications and safeguarding issues.

Skills

Supervision

Social Services Knowledge

Preventative Practice

Partnership Working

Education

Registration with Social Care Wales

Post-qualifying social service experience

Job description

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Contact and Assessment Team Manager, Cardiff

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Client:

Archer Resourcing

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5c0940cd908d

Job Views:

24

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Responsibilities include, but are not limited to:

• To ensure that all services are delivered in a preventative and strengths-based way with a consistent approach to eligibility across the service area.
• To ensure that the social work team staff have an excellent understanding of the wide range of help available to support and promote independence and wellbeing and the legal framework in place to address more complex matters.
• To be responsible for the First Point of Contact Social Work and Duty functions, working in partnership with Independent Living Contact Officers and Occupational Therapists and other related partners to deliver an integrated triage service and ensuring that requests for social work support are dealt with promptly and effectively.
• To be responsible for the allocation of work ensuring that citizens are supported by appropriately experienced and competent practitioners. To monitor and support effective systems to allocate based on professional decisions about risk and severity of issues.
• To be responsible for the escalation of matters to the Service Manager where there are legal and other complexities.
• To work in partnership with internal and external partners to ensure the best possible outcomes for citizens and to model partnership working to the staff group promoting an inclusive whole system approach.
• To monitor and inform the Service Manager the management of complex cases and safeguarding issues and to maintain a clear oversight of legal applications, ensuring appropriate instructions are made to Legal Services and counsel as required.

Requirements:

• Registration with Social Care Wales.
• A good understanding of the Social Services and Wellbeing (Wales) 2014, Mental Capacity Act 2005 and All Wales Safeguarding Procedures and other relevant legislation/ Best Practice Guidelines.
• A good understanding of preventative and strengths based social work practice.
• Experience of supervising social work staff, and or providing mentoring to colleagues.
• Minimum of 3 years of post-qualifying experience within a social service.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.