Consumer Internship (London)

Lloyds Banking Group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Mentoring from leaders

Access to learning academies

Hybrid working policy

Job summary

Lloyds Banking Group is offering a Consumer Internship in London for eight weeks. The role requires 35 hours per week from June to August 2027.

You will work across product, propositions, customer journeys, digital and partnerships, gaining hands-on experience with customer insight, data and digital technology to help create better banking experiences. Throughout the placement you’ll build practical experience, confidence and networks, with mentoring from leaders and access to learning

Qualifications

• Be in your penultimate year at university.
• Ability to demonstrate sound knowledge, understanding and technical skills aligned to the role.
• Some aspects of this, alongside behaviours and values, will be assessed through the application process.

Responsibilities

• Exploring customer behaviour and using insight to improve products, propositions and experiences.
• Helping to design simpler and more connected customer journeys.
• Analysing data and customer feedback to identify opportunities for improvement.
• Supporting research, customer journey mapping and project delivery.
• Contributing to new product or proposition initiatives.
• Working with colleagues and partners to turn ideas into action.
• Using digital technology and AI tools to test ideas and support informed decisions.
• Contributing to more inclusive, sustainable and personalised customer outcomes.

Skills

Customer insight

Product development

Commercial thinking

Digital and AI capability

Relationship building

Agile problem-solving

Education

Penultimate year at university

Job description

End Date

Sunday 31 January 2027

Salary Range

£31,000

Job Description Summary

Please make sure that you will be available to work 35 hours per week for the duration of the internship placement (Monday 21st June - Friday 13th August 2027) in order to be eligible for this program.

Prior to submitting your application, please visit our early careers website to find out more about the schemes we offer and the recruitment journey: www.lloydsbankinggrouptalent.com.

Our programmes may close early if we receive a high number of applications, so it's best to apply as soon as you can.

Job Description

Duration - 8 weeks
Locations - London

Where customer insight meets big impact

Consumer banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend and borrow money.

Our Consumer Internship gives you the opportunity to explore how customer insight, data and technology are used to create brilliant products and experiences. You'll work alongside experienced colleagues across product, propositions, customer journeys, digital and partnerships, contributing to meaningful work that supports millions of customers.

From day one, you'll build practical experience, confidence and connections, while seeing how ideas move from insight and research through to delivery and continual improvement.

8 weeks. Real impact

During your internship, you'll take on meaningful work within Consumer, one of the Group's largest business areas. You'll use customer insight, data and digital technology to help solve real problems and create simpler, smarter and more connected customer experiences.

Depending on your team, you could gain experience in:

• Product and platforms - learning how products and propositions are developed, managed and improved across saving, borrowing, everyday banking and planning for the future.
• Customer propositions and digital journeys - using customer insight to help shape products, services and experiences, and supporting teams to turn opportunities into action.

The work you could be doing

• Exploring customer behaviour and using insight to improve products, propositions and experiences.
• Helping to design simpler and more connected customer journeys.
• Analysing data and customer feedback to identify opportunities for improvement.
• Supporting research, customer journey mapping and project delivery.
• Contributing to new product or proposition initiatives.
• Working with colleagues and partners to turn ideas into action.
• Using digital technology and AI tools to test ideas and support informed decisions.
• Contributing to more inclusive, sustainable and personalised customer outcomes.

The skills you'll develop

• Customer insight - using data, research and feedback to understand customer needs.
• Product development - understanding how products and propositions are created, managed and improved.
• Commercial thinking - beginning to understand how banking decisions create value while supporting positive customer outcomes.
• Digital and AI capability - using technology and AI tools responsibly to work smarter and explore new possibilities.
• Relationship building - collaborating with colleagues, stakeholders and partners to achieve a shared goal.
• Agile problem-solving - adapting to new information, contributing ideas and helping teams deliver at pace

Support to succeed

• Access to learning academies, Viva Learning and internal platforms.
• Mentoring from leaders who've been where you are now.
• Opportunities to work on initiatives that make a real difference.

Your career. Fully backed.

You'll finish your internship with new found skills, knowledge and networks to start shaping your career in the future of customer relationships - ready to lead projects, create propositions and influence how millions experience banking.

What's Next

Your internship is just the beginning. It's your chance to build skills, make connections and show what you can do. After your placement, you could be considered for our 2028 Graduate Programme - and take your career to the next level.

Progression to our graduate opportunities isn't guaranteed, securing an offer is based on the following:

• Your performance during the internship
• Available roles
• Eligibility for the Graduate Programme - Read more on eligibility in our Graduate FAQs Successfully completing the fast-track assessment process

Requirements

What you need to apply

• Be in your penultimate year at university.
• While we do not require a set projected minimum degree achievement, we strongly recommend the ability to be able to demonstrate sound knowledge, understanding and technical skills aligned to the role. Some aspects of this, alongside behaviours and values, will be assessed through the application process.

Locations

This role is based in London. With our hybrid working policy, all colleagues spend at least two days a week in the office.

Opening and Closing date

Applications for the Consumer Internship Scheme will open on 3rd November and close on 31st January 2027.

Our internships may close early if we receive a high number of applications, so it's best to apply as soon as possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper**. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.**

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.