Consumer & Category Insight Lead (Hybrid UK)

China-Britain Business Council; Nuneaton; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Annual health testing kit

Employee Assistance Programme

Mental Health First Aiders

Pension 5% employer contribution

Life assurance 2x salary

Job summary

Holland & Barrett in the UK is seeking a Consumer & Category Insight Manager to put the customer voice at the heart of our commercial and innovation decisions. You will work across product development, innovation and category growth to turn research findings into actionable recommendations.

The role is based in Nuneaton with a hybrid working pattern requiring presence in the office two days per week; occasional UK travel is expected.

Qualifications

• Experience in market research is essential.
• Hands-on experience across both qualitative and quantitative research is essential.
• Experience delivering consumer research projects end to end.
• Experience in product, concept or packaging testing.
• Strong analysis, synthesis and insight storytelling skills.
• Experience influencing cross-functional stakeholders and translating research into commercial action.
• Experience managing research agencies or vendors.
• Retail or consumer goods experience is preferred.

Responsibilities

• Plan and deliver consumer and category research from brief through to fieldwork, analysis and reporting.
• Lead qualitative research including focus groups, in-depth interviews and field studies.
• Deliver concept, product and packaging testing across the innovation journey.
• Analyse customer, category, market and competitor information to identify opportunities.
• Bring together internal and external research to create clear, compelling insights.
• Present findings and recommendations, helping stakeholders challenge assumptions and make informed decisions.
• Support the H&B Connections Panel and manage research agencies and fieldwork to ensure quality and rigour.

Skills

Market research

Qualitative research

Quantitative Research

Insight storytelling

Stakeholder influence

Cross-functional collaboration

Research vendor mgmt

Job description

Holland & Barrett in the UK is seeking a Consumer & Category Insight Manager to put the customer voice at the heart of our commercial and innovation decisions. You will work across product development, innovation and category growth to turn research findings into actionable recommendations.

The role is based in Nuneaton with a hybrid working pattern requiring presence in the office two days per week; occasional UK travel is expected.