Consultant Success Manager

Kubrick Group

London

Hybrid

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

25 days of annual leave

High street discounts

Wellness Hub

Cycle to work scheme

Upskilling opportunities

Job summary

A leading consultancy in London seeks a Consultant Success team member to manage and support their consultant community. You will ensure high engagement levels and monitor the wellbeing of consultants while building strong client relationships. The ideal candidate will have team management experience, strong problem-solving skills, and the ability to independently manage processes. The role offers a hybrid working model with numerous professional development opportunities.

Qualifications

Experience managing a team within a corporate company.
Demonstrable experience in organizing and tracking processes.
Logical mindset with autonomy in problem-solving.

Responsibilities

Act as the line manager for consultants ensuring high engagement.
Conduct performance management reviews aligned with performance framework.
Monitor consultant wellbeing and provide necessary support.

Skills

Team management

Problem-solving

Relationship building

Coaching and mentoring

Commercial acumen

Job description

Overview

Location: Central London office space by Mansion House/Cannon Street/Monument (EC4V)

Transform lives through data and AI

Who we are

Named by the Financial Times as the fastest growing consultancy in Europe, Kubrick exists to solve the global digital skills emergency, which is holding back organisations and people from harnessing the power of leading technology to evolve and transform.

We deliver powerful data and AI solutions that minimize operational cost, strengthen resilience against risk, and uncover revenue opportunity. Our clients can retain our people to drive lasting adoption while futureproofing their workforce with exceptional talent. Since 2016, we’ve created over 3,000 data & AI specialists by removing the systemic barriers to the tech industry. We find incredible minds from all backgrounds to train with us, creating a diverse team of experts. We’re the preferred partner of today’s leading technology providers, including Databricks, Snowflake, and Collibra, to accelerate delivery and co-create revolutionary solutions. We transform the lives of our consultants, clients, and their customers through data and AI.

The role

When our consultants are deployed to our clients, we aim to provide them with excellent engagement opportunities with Kubrick, as well as frequent pastoral touchpoints to ensure they are being supported and have the coaching they need to be successful. As a member of the Consultant Success team, you will be responsible for supporting and managing our consultant community, helping to manage their Kubrick career, as well as liaising with their on-site client managers to ensure that their placement experience is successful for all parties. You will report into Head of Success, who will help ensure you have effective oversight. You will be responsible for effectively navigating our consultants through their Kubrick journey.

Specifically, your remit will include:

Consultant Engagement & Performance Management

Act as the line manager for consultants across all streams and clients, ensuring high levels of engagement, motivation, and performance

Conduct regular performance management reviews and checkpoints in alignment with Kubrick’s performance framework

Monitor and manage consultant wellbeing and mental health, ensuring appropriate interventions and support are provided as needed

Take ownership of all consultant-related performance escalations, ensuring timely, professional, and resolution-focused handling

Lead on implementing and managing formal performance interventions (e.g., Performance Improvement Plans), in collaboration with relevant stakeholders

Client Partnership & Stakeholder Collaboration

Serve as a conduit between clients and Kubrick (including the Training team), ensuring alignment on consultant quality, capability, and performance

Build strong relationships with clients, acting as a trusted advisor to hiring and line managers across the client portfolio

Maintain regular contact with clients to provide insights and recommendations on consultant development, placement, and rotation

Operational Excellence

Deliver and refine centralized processes that promote team-wide operational efficiency, including accurate and timely timesheet submissions

Ensure best practices are applied across consultant engagement, reporting, and feedback cycles

Consultant Lifecycle Oversight

Support consultant rotations and manage transitions in line with requirements and business needs

Work cross-functionally to enhance consultant experience, from onboarding to offboarding, promoting high levels of consultant retention

Performance Metrics & Outcomes for this role

Achieve high consultant Net Promoter Scores (NPS – consultant feedback) by ensuring a positive and impactful experience.

Monitor and improve consultant checkpoint results, driving consistency in development outcomes.

Support key performance metrics such as consultant rotation and retention rates, aligning with company objectives.

We are looking for

Experience managing a team within a corporate company

Demonstrable experience:

Organising and tracking processes

Proven people and relationship building skills with the ability to coach and mentor and to deliver value

A logical mind that likes to solve problems and can act autonomously when needed

The ability to build rapport, trust, and instil confidence

Commercial acumen and the ability to deliver measurable value

What Kubrick offers

Hybrid: 3 days a week in the office

Friendly and collaborative working environment

Access to upskilling opportunities and clear progression path

25 days of annual leave

High street discounts and Wellness Hub with confidential well-being and mental health support

Cycle to work scheme & eye-care vouchers

Our commitment to Diversity, Equity and Inclusion (DEI)

At Kubrick, we not only strive to bridge the skills-gap in data and technology, but we are also committed to playing a key role in improving diversity in the industry. To that effect, we welcome candidates from all backgrounds, and particularly encourage applications from groups currently underrepresented in the industry, including women, people from black and ethnic minority backgrounds, LGBTQ+ people, people with disability and those who are neurodivergent.

We know that potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet a good proportion of the criteria, we’d love to hear from you.

We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process.

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