Consultant - Service Operations

McKinsey & Company; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Consultant for their Service Operations team. This role involves tackling complex operational challenges and driving digital transformation through advanced analytics and emerging technologies. You will collaborate with dynamic teams to enhance client productivity and implement innovative service strategies. The position offers exceptional training and development opportunities, setting you on a path to become a leader in operational excellence. If you're passionate about AI and service innovation, this is your chance to make a significant impact in a forward-thinking environment.

Qualifications

• Master’s degree and exceptional academic performance required.
• Strong interest in AI and emerging technologies is essential.

Responsibilities

• Identify issues and design analyses to solve client problems.
• Lead clients toward next-gen operational models using advanced technologies.

Skills

AI-powered service innovation

Analytical problem-solving

Leadership

Communication skills

Mobility for European assignments

Education

Master’s degree

Tools

Generative AI

Intelligent agents

Job description

Join to apply for the Consultant - Service Operations role at McKinsey & Company

Join to apply for the Consultant - Service Operations role at McKinsey & Company

Who You'll Work With

You will be based in one of our European offices as part of our Operations Practice.

Who You'll Work With

You will be based in one of our European offices as part of our Operations Practice.

Our Operations Practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients’ most pressing problems.

McKinsey’s Service Operations service line is part of our Operations Practice. It helps clients create and execute service strategies that lead to competitive advantage, an improved customer experience, higher effectiveness and quality of work, and measurable bottom-line impact.

The service areas we work in range from end-customer services (e.g., call centers and field services) to internal back-office operations (e.g., in IT, HR, and Finance). In each of these areas, we help our clients enhance their productivity and set them up for the future, which, in many cases, leads to the longer-term transformation of the operating model (including structures, processes, technology, and people).

When you join McKinsey as a Consultant, you join a firm that will challenge you and invest heavily in your professional development. You will have the opportunity to work in dynamic teams and help leading global organizations solve some of their most challenging and complex problems.

Your Impact

You will play an active role in problem-solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations.

You will shape clients’ digital agendas and lead them toward next-generation operational models—digitally transforming end-to-end journeys using advanced analytics, intelligent automation, generative AI (gen AI), and agile methodologies in service-oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.

As part of your role, you will help clients imagine and implement the future of service delivery—where AI, gen AI, and agentic technologies are reshaping how services are designed, delivered, and scaled.

You will work with cross-functional teams to explore AI-native operating models, integrate intelligent agents into service ecosystems, and help client’s future-proof their service strategies by embedding emerging technologies across front- and back-office operations.

While hands-on experience in these areas is a plus, what matters most is your ability to think ahead, connect technology to business outcomes, and inspire bold change.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams.

As part of our two-year Operations Excellence Program (OEP), you will work on client engagements in the same way as any other McKinsey consultant. You will gain leading edge operations and consultancy skills, primarily through on-the-job coaching, which will be complemented by the OEP’s structured capability-building program.

We view the OEP position as the start of a rewarding, challenging and highly flexible career with McKinsey and the Operations practice. During your first few years with the firm, you will serve as a Consultant on multiple client engagements and work with a number of colleagues and clients in a range of industry and operations service lines. You will acquire the necessary knowledge and expertise to help companies achieve excellence in their operations.

Along with other members of the OEP community, you will dedicate many days to functional training and knowledge development under the leadership of our operations experts. You will follow a curriculum based on operations excellence themes and will receive advanced training in one of six specific areas of operations manufacturing, product development, purchasing, service operations, supply chain management, or capital excellence.

Upon completion of the program, successful consultants will join our global group of leading experts in operational excellence. We already have OEP graduates working at all levels of the firm from associate to partner.

Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.

Your Qualifications and Skills

• Master’s degree and exceptional academic performance
• Initial experience or strong interest in AI-powered service innovation, including digital solutions, robotics, and emerging technologies such as generative AI, intelligent agents, and AI-native service models—ideally in banking, insurance, software, or consulting contexts
• Proven record of leadership in a work setting and/or through extracurricular activities
• Mobility and enthusiasm for taking on European assignments during the work week
• Exceptional analytical and quantitative problem-solving skills
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and local office language

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Project Management

• Industries

  Retail, Telecommunications, and Utilities

Referrals increase your chances of interviewing at McKinsey & Company by 2x

Sign in to set job alerts for “Operations Consultant” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Hammersmith, England, United Kingdom 1 month ago

Business Operations | Analyst/Associate | London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Transport and Trade Operations Analyst, EMEA

London, England, United Kingdom 23 hours ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 16 hours ago

PROUDFOOT: Management Consultant (Manufacturing/Mining/O&G/Water/F&B) United Kingdom

Orpington, England, United Kingdom 3 months ago

London, England, United Kingdom 2 months ago

West Byfleet, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.