Consultant, Personalisation Strategy

Nationwide; Swindon, Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Nationwide is seeking a Consultant in our Personalisation Strategy team to shape and deliver personalised experiences that strengthen customer relationships across channels, including Business Banking. You’ll work with Personalisation Managers to extend personalisation beyond marketing into digital, service and colleague-led interactions throughout the customer journey.

This 12-month fixed-term contract offers hybrid working, with roles based in Swindon or London.

Job description

We’re transforming how we use personalisation to create more relevant, timely and valuable experiences for our customers, using data and insight to better understand what customers need and how we can help.

As a Consultant in our Personalisation Strategy team, you’ll help shape and deliver personalised experiences that strengthen customer relationships and support better outcomes. Working alongside our Personalisation Managers, you'll contribute to the delivery of our personalisation strategy across new and existing channels, including Business Banking.

You’ll play an important role in extending personalisation beyond traditional marketing communications into digital, service and colleague-led experiences, helping us create more relevant and individually tailored interactions throughout the customer journey.

This is an exciting opportunity to join a growing team that is helping shape how Nationwide uses personalisation to support customers through meaningful and connected experiences.

This is a 12-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Londonoffice. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.