Constituency Caseworker — Help Residents & Stakeholders

Office of Jodie Gosling MP, UK Parliament; Nuneaton; On-site; GBP 26,000 - 38,000; Full time

Job summary

Office of Jodie Gosling MP in Nuneaton is seeking a dedicated Caseworker to support constituents across a wide range of issues. This full-time role involves handling a varied caseload, writing correspondence, and coordinating with government departments and local partners to resolve issues for residents.

The ideal candidate will have excellent communication, strong organisational skills, and experience with casework or public enquiries, plus solid IT and social media familiarity.

Qualifications

• Excellent written and verbal communication; explain complex issues clearly.
• Strong organisational skills; manage competing priorities in a fast-paced environment.
• Experience handling casework or public enquiries.
• Good IT skills with Microsoft Office; confident using social media.
• Understanding of UK politics, public services and local community issues.

Responsibilities

• Manage a caseload of constituent enquiries; progress cases to timely resolution.
• Write correspondence to constituents, government departments and stakeholders.
• Liaise with local authorities, government agencies and community groups.
• Provide confidential support to constituents facing complex issues.
• Support constituency surgeries and meetings; monitor social media inquiries.
• Analyse trends in constituent enquiries and produce reports.
• Build and maintain relationships with local stakeholders.

Skills

Communication

Organisational skills

Casework experience

IT skills

Social media literacy

Understanding of UK politics

Job description

Office of Jodie Gosling MP in Nuneaton is seeking a dedicated Caseworker to support constituents across a wide range of issues. This full-time role involves handling a varied caseload, writing correspondence, and coordinating with government departments and local partners to resolve issues for residents.

The ideal candidate will have excellent communication, strong organisational skills, and experience with casework or public enquiries, plus solid IT and social media familiarity.