Caseworker

WMJobs; Nuneaton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Office of Jodie Gosling MP in Nuneaton seeks a dedicated Caseworker to support constituents across a wide range of issues. This full-time role (37.5 hours) is based in Nuneaton, with duties including handling a varied caseload, drafting correspondence, and engaging with government departments and local partners.

The ideal candidate will have strong communication and organisational skills, plus experience in casework or customer-facing roles, and a good understanding of UK politics and public

Qualifications

• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and sensitively.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Experience handling casework, complex enquiries or working in a customer-facing role.
• Strong attention to detail and accurate record-keeping skills.
• Good IT skills, including Microsoft Office applications, and confidence using social media platforms.
• An understanding of UK politics, public services and the issues affecting local communities.

Responsibilities

• Managing a caseload of constituent enquiries, ensuring cases are progressed efficiently and brought to a timely resolution.
• Write correspondence to constituents, government departments and stakeholders.
• Liaising with local authorities, government agencies, voluntary organisations and community groups to support constituents.
• Providing professional, sensitive and confidential support to constituents facing a range of complex issues.
• Supporting constituency surgeries and meetings.
• Monitoring and responding to social media enquiries and comments where appropriate.
• Analysing trends in constituent enquiries and producing reports as required.
• Building and maintaining effective relationships with local stakeholders and partner organisations.

Skills

Written communication

Verbal communication

Organisational skills

Casework experience

Tools

Microsoft Office

Social media

Job description

Office of Jodie Gosling MP, UK Parliament,

The Office of Jodie Gosling MP is looking for an organised, motivated and compassionate Caseworker to support constituents across a wide range of issues.

This is a full-time role (37.5 hours) based in Nuneaton.

The successful applicant will manage a varied caseload of constituent enquiries, working closely with government departments, local authorities, public bodies, charities and other organisations to help resolve issues on behalf of residents. They will write correspondence, maintain accurate records, engage professionally with constituents and support constituency activities including surgeries, meetings and stakeholder engagement.

Key duties include

• Managing a caseload of constituent enquiries, ensuring cases are progressed efficiently and brought to a timely resolution.
• Write correspondence to constituents, government departments and stakeholders.
• Liaising with local authorities, government agencies, voluntary organisations and community groups to support constituents.
• Providing professional, sensitive and confidential support to constituents facing a range of complex issues.
• Supporting constituency surgeries and meetings.
• Monitoring and responding to social media enquiries and comments where appropriate.
• Analysing trends in constituent enquiries and producing reports as required.
• Building and maintaining effective relationships with local stakeholders and partner organisations.

The ideal candidate will have

• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and sensitively.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Experience handling casework, complex enquiries or working in a customer-facing role.
• Strong attention to detail and accurate record-keeping skills.
• Good IT skills, including Microsoft Office applications, and confidence using social media platforms.
• An understanding of UK politics, public services and the issues affecting local communities.

Experience in Parliament, local government, the public sector, charities or advocacy organisations would be advantageous. A full UK driving licence and access to a vehicle is desirable.

This role offers an excellent opportunity to make a meaningful difference to constituents' lives.

The successful candidate will

• Be a strong communicator with excellent written and verbal communication skills
• Have experience of handling casework or public enquiries
• Highly organised and able to manage competing priorities effectively and work under pressure
• Be able to analyse and present complex issues clearly
• Have a good understanding of UK politics, and have strong IT and social media skills
• A full UK driving licence and access to a car is desirable. Evening and weekend work may be required.

Interviews will be scheduled as and when qualified candidates with the required experience apply.

The closing date is Monday 23rd November at 12pm.

Interviews will take place in-person in Nuneaton on Monday 30th November.

The successful candidate must be able to start on a mutually agreed date in December 2026 or January 2027.