Connections Senior Implementation Manager

National Energy System Operator; Warwick; On-site; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Flexible holidays

Birthday day off

Cycle to work scheme

Private medical insurance

Company-matched pension

Job summary

National Energy System Operator (NESO) is seeking a Connections Senior Implementation Manager to lead the rollout of redesigned connections policy across GB. The role collaborates with connections, Digital, Data & Technology, networks and DNOs to introduce new procedures and drive customer-focused improvements.

Hybrid working from office and home is available with minimal in-person office presence. The successful candidate will coordinate across multiple teams, manage risks, and deliver

Qualifications

• Proven senior leadership and influencing skills.
• Ability to build high quality, motivated teams and strong interfaces.
• Experience delivering change and mitigating risks in complex environments.
• Ability to develop self and direct reports to reach potential.
• Experience implementing new processes and business change activities.
• Strong communication with senior leaders, regulators and external stakeholders.

Responsibilities

• Create and deliver a plan for an enduring customer-aligned connections policy.
• Deliver plan with internal and external parties using collaborative processes.
• Provide expert policy input to connections product, operations and data teams.
• Align policy and processes with networks across distribution and transmission.
• Build and develop a team focused on process improvements and communications.
• Deliver an engagement plan for connections supporting customers and partners.
• Drive transformation of customer experience across the end-to-end connection journey.

Skills

Senior leadership

Team building

Change management

Strategic thinking

Stakeholder management

Communication

Job description

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

Due to the continuous growth, we have a fantastic opportunity for a Connections Senior Implementation Manager.

This role will lead the implementation of the redesigned Connections process into operations. Working across the connections teams, Digital, Data & Technology teams, Networks and DNOs to develop and integrate policy changes and create and deliver new process and procedure changes.

The role will focus on the development and implementation of near-term connections policy and customer strategy to support ongoing development and optimisation of the connections processes for GB.

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home with an expectation to be in the office at least 1 day per week. If not based at Warwick then frequent (at least 1 day per week) travel to Warwick may be required.

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Key Accountabilities

• Create and deliver a plan for an enduring customer aligned connections policy in line with the reformed connections process.
• Deliver that plan with all internal and external parties with collaborative process and procedures.
• Provide expert policy input to the connections product teams, operations teams and data teams.
• Aligning policy and processes with the networks to cover the full customer connections queue across distribution and transmission.
• Build and develop a team who work to improve the process, communications, across the interfaces.
• Deliver a robust engagement plan for connections that supports our customers and delivery partners.
• Drive the transformation of the customer experience of the end-to-end connection journey through collaboration, identifying opportunities for problem solving and facilitating solution development.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:

• Proven senior leadership and influencing skills internally and externally.
• Demonstrated ability to build high quality, motivated teams and efficient internal and external working interfaces through active relationship building.
• Ability to deliver change and mitigate complex risks.
• Ability to develop self and their direct reports to achieve their full potential.
• Ability to develop solutions in a complex & uncertain environment.
• Experience in implementation of new processes and business change activities
• Strong communication and influencing skills, including with senior leaders, regulators and external stakeholders.

What You’ll Get

A competitive salary of £80,000 - £90,000 dependent on experience and capabilityAs well as your base salary,you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

NESO’s flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here’s just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
  

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future. We already operate the world’s fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.
Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment

We’re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you’re not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.