Connections Contracts Manager

National Energy System Operator; Warwick; Hybrid; GBP 49,000 - 65,000; Part time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Pension with 12% company match

NESO Savings Plan with 50% matching

Job summary

National Energy System Operator (NESO) is seeking a Connections Contract Manager for a 9-month maternity cover. You will lead the customer connections journey, acting as the primary contact for clients, managing contracts, and delivering timely solutions to connect to the GB electricity system while supporting the net-zero transition.

The role offers hybrid working from office and home with some in-office presence.

Qualifications

• Experience dealing effectively with customers leading to resolution of disputes.
• Appreciation of the regulated framework (e.g., STC, Grid Code, CUSC).
• Experience in managing multiple projects to high standards.
• Ability to understand and apply contractual and commercial requirements of codes to projects.
• Ability to identify and mitigate risks with customers and stakeholders.
• Ability to explain contractual issues to customers clearly.

Responsibilities

• Coordinate cross-functional project teams and external customers to deliver connection projects on time.
• Own relationships with a portfolio of customers and develop contracts, managing commercial solutions.
• Apply detailed contract knowledge to improve value and resolve queries.
• Identify connection risks and develop mitigation strategies.
• Support process improvements and change initiatives.
• Record and manage data in systems in compliance with licence and GDPR.
• Deliver seamless services for customers and stakeholders.

Skills

Customer management

Contract knowledge

Risk assessment

Cross-functional collaboration

Communication

Problem solving

Tools

CRM systems

Contract management software

Job description

About The Role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

About The Role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

We are looking for a Connections Contract Manager for 9 months to cover maternity leave.

As a Connections Contract Manager, you will lead and manage the customer connections journey throughout the life of their project to deliver solutions that enable customers to connect to the GB electricity system in a timely manner aiding the transition to net zero, whilst exceeding customer expectations.

You’ll be the single point of contact for our customers, managing them throughout the life of their project. You’ll need to be resilient and able to handle the pressures that come within an industry driving forward to enable net zero by 2050. You’ll be based in either Warwick, Wokingham or Glasgow and can enjoy our hybrid working from office and home (with min once a week in the office). We are open to full time and part time applicants, as well as flexible working arrangements.

Key Responsibilities

Successful candidates would be accountable for:

• Effectively co-ordinate cross-functional project teams and external customers and stakeholders, including Transmission Owners, Distribution Owners and Developers, to deliver and maintain customer connection projects in a timely manner and in line with the contractual framework and industry codes (Grid Code, STC, BSC).
• Own the relationship with a portfolio of customers, responsible for the development of contracts, pro-actively managing commercial solutions across the project life cycle delivering value.
• Apply detailed contract knowledge to continuously improve the value to the business, ensuring customers queries are resolved.
• Identify any associated connection risks and support the development of solutions to mitigate these risks for the overall benefit of customers, stakeholders, and the business.
• Support the continual improvement of internal and external processes through implementation of change initiatives as required.
• Accurately record and effectively manage data in all appropriate systems, ensuring compliance with licence, industry codes and GDPR.
• Deliver seamless and efficient services both internally and externally for our customers and stakeholders.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:

• Experience of dealing effectively with customers leading to resolution of disputes
• Appreciation of the regulated framework in which licensed companies operate for example; The STC, Grid Code and CUSC.
• Experience in simultaneously managing multiple projects, all to a high standard.
• Ability to understand the contractual and commercial requirements of the codes and how to apply them to projects
• Ability to identify and mitigate risks, both internally and with our external customers and stakeholders
• Ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.
• Ability to explain contractual issues to customers in simple terms.
• Ability to establish links across NESO to ensure any interdependencies on projects is understood and explained to the end user.

What You’ll Get

A competitive salary of £49,000 - £65,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution

Benefits

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.

Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.