Connections Senior Implementation Manager

National Energy System Operator Limited; Warwick; On-site; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Benefits allowance

Bonus up to 20%

Private medical insurance

28 days annual leave

Pension contribution match 12%

Flexible benefits program

Flexible holidays

Job summary

National Energy System Operator Limited is seeking a Connections Senior Implementation Manager to lead the redesigned connections process into operations across GB. You will work with connections teams, Digital, Data & Technology, Networks and DNOs to develop policy changes and deliver new procedures.

Hybrid role based from Wokingham or Warwick, with in-office presence and travel to Warwick as needed. Applicants must have the right to work in the UK; visa sponsorship may not be available.

Qualifications

• Proven senior leadership and relationship building across multi-disciplinary teams.
• Ability to deliver change and mitigate complex risks in a large organisation.
• Experience implementing new processes and business change activities.
• Strong communication and influencing skills with senior leaders and regulators.
• Ability to build high-quality teams and manage interfaces with partners.
• Experience aligning policy with operational delivery across GB networks.

Responsibilities

• Create and deliver a plan for an enduring customer aligned connections policy in line with the reformed connections process.
• Deliver that plan with all internal and external parties with collaborative process and procedures.
• Provide expert policy input to the connections product teams, operations teams and data teams.
• Aligning policy and processes with the networks to cover the full customer connections queue across distribution and transmission.
• Build and develop a team who work to improve the process, communications, across the interfaces.
• Deliver a robust engagement plan for connections that supports our customers and delivery partners.
• Drive the transformation of the customer experience of the end‑to‑end connection journey through collaboration, identifying opportunities for problem solving and facilitating solution development.

Skills

Senior leadership

Stakeholder engagement

Change management

Policy development

Cross-functional

Regulator liaison

Job description

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. Due to the continuous growth, we have a fantastic opportunity for a Connections Senior Implementation Manager. This role will lead the implementation of the redesigned Connections process into operations. Working across the connections teams, Digital, Data & Technology teams, Networks and DNOs to develop and integrate policy changes and create and deliver new process and procedure changes. The role will focus on the development and implementation of near‑term connections policy and customer strategy to support ongoing development and optimisation of the connections processes for GB.

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home with an expectation to be in the office at least 1 day per week. If not based at Warwick then frequent (at least 1 day per week) travel to Warwick may be required.

Key Accountabilities

• Create and deliver a plan for an enduring customer aligned connections policy in line with the reformed connections process.
• Deliver that plan with all internal and external parties with collaborative process and procedures.
• Provide expert policy input to the connections product teams, operations teams and data teams.
• Aligning policy and processes with the networks to cover the full customer connections queue across distribution and transmission.
• Build and develop a team who work to improve the process, communications, across the interfaces.
• Deliver a robust engagement plan for connections that supports our customers and delivery partners.
• Drive the transformation of the customer experience of the end‑to‑end connection journey through collaboration, identifying opportunities for problem solving and facilitating solution development.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

• Proven senior leadership and influencing skills internally and externally.
• Demonstrated ability to build high quality, motivated teams and efficient internal and external working interfaces through active relationship building.
• Ability to deliver change and mitigate complex risks.
• Ability to develop self and their direct reports to achieve their full potential.
• Ability to develop solutions in a complex & uncertain environment.
• Experience in implementation of new processes and business change activities
• Strong communication and influencing skills, including with senior leaders, regulators and external stakeholders.

What You'll Get

A competitive salary of £80,000 - £90,000 dependent on experience and capability. As well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon‑free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole‑system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system‑wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement.

At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment. We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.