Connections Stakeholder Officer - Publications

National Energy System Operator Limited; Warwick; Hybrid; GBP 50,000 - 63,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Pension scheme with 12% max company"

NESO Savings Plan with 50% matching

Job summary

National Energy System Operator (NESO) is seeking a Communications professional to own the Connections publications and guidance portfolio, turning complex energy information into clear customer-facing content. You will manage publication workflows, coordinate SMEs and designers, and ensure accessibility and up-to-date material for customers.

Ideally you have strong editorial and publication management experience in a regulated environment, with excellent writing and stakeholder skills.

Qualifications

• Significant experience managing publications, document suites or knowledge resources within a complex, regulated or fast-paced environment.
• Strong publication production management skills, coordinating documents through drafting, review, approval and publication processes.
• Excellent writing, copy editing and proofreading skills for diverse audiences.
• Experience translating complex technical, regulatory or policy information into engaging guidance.
• Excellent organisational skills managing multiple priorities, deadlines and stakeholders.
• Strong stakeholder management and influencing skills to drive quality improvements.
• Proactive, collaborative approach with high attention to detail and quality.

Responsibilities

• Own and manage the Connections publications and guidance portfolio, ensuring up‑to‑date information.
• Plan, produce and maintain customer-facing guidance with SME input.
• Translate technical/regulatory content into clear, engaging materials for customers.
• Oversee publication workflows from concept to delivery and testing.
• Coordinate design and presentation with internal/external design resources.
• Establish and maintain publication governance and updates in response to changes.
• Build relationships across NESO to source content and improve communications.

Skills

Publications management

Copywriting

Stakeholder management

Editorial skills

Content translation

Organization

Customer focus

Attention to detail

Tools

Document design

Accessibility

Branding

Job description

About the Role

About the Role This role is a two-year fixed-term contract/ secondment. National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are looking for a Connections Customer Stakeholder Officer (Publications) to join the Connections Engagement Team. This role will take ownership of NESO's connections publications and guidance portfolio, ensuring customers have access to clear, accurate and accessible information to support them throughout the connections process. You can learn more about connections on our website. Working closely with subject matter experts and stakeholders from across NESO and wider industry, you will lead the planning, production and continuous improvement of a comprehensive suite of customer-facing guidance materials. You will coordinate publications from concept to delivery, including content development, copy editing, document production, publication scheduling and quality assurance, ensuring information remains current, consistent and customer-focused and has been customer tested. You will play a key role in translating complex technical and regulatory information into clear and engaging content, while managing publication workflows and supporting the design and presentation of customer-facing materials. This is an excellent opportunity for someone with strong writing, editorial and publication management experience who is passionate about helping customers navigate complex processes. Knowledge of the energy sector or connections landscape would be beneficial but is not essential. This role is a two-year fixed-term contract and can be based Warwick, Wokingham or Glasgow, with hybrid working available.

Key Accountabilities

• Own and manage the Connections customer publications and guidance portfolio, ensuring customers have access to clear, accurate, accessible and up-to-date information throughout the connections process.
• Lead the planning, production and maintenance of customer-facing guidance, coordinating subject matter experts and stakeholders to ensure content remains relevant, consistent and aligned with programme priorities.
• Translate complex technical, regulatory and policy information into clear, engaging and customer-focused content that supports understanding and informed decision making.
• Manage publication workflows from concept to delivery, including content development, copy editing, quality assurance, document production, publication scheduling and version control including customer testing.
• Coordinate the design and presentation of customer-facing publications, working with internal and external design resources to ensure materials meet NESO brand and accessibility standards.
• Establish and maintain effective publication governance, ensuring customer guidance is regularly reviewed, updated and improved in response to programme changes and customer feedback.
• Build strong relationships across NESO to gather content, challenge unclear messaging and champion high-quality customer communications and guidance.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.

Essential skills and attributes

• Significant experience managing publications, document suites or knowledge resources within a complex, regulated or fast-paced environment.
• Strong publication production management skills, with experience coordinating multiple documents through drafting, review, approval, publication and ongoing maintenance processes.
• Excellent writing, copy editing and proofreading skills, with the ability to produce clear, accurate and accessible content for a range of audiences.
• Experience translating complex technical, regulatory or policy information into engaging, customer-focused guidance and communications.
• Excellent organisational skills, with the ability to manage multiple priorities, deadlines, contributors and stakeholders simultaneously.
• Strong stakeholder management and influencing skills, with the confidence to coordinate subject matter experts, challenge unclear content and drive quality improvements.
• A strong customer focus, with a commitment to ensuring information is easy to understand, relevant and valuable to the end user.
• A proactive, collaborative approach and exceptional attention to detail, with a commitment to maintaining high standards of quality and accuracy.

Desirable skills and attributes

• Experience managing document design, accessibility and branding requirements, working with internal or external design resources.
• Knowledge of the energy sector, network connections process or wider regulatory environment.
• Experience developing or maintaining customer guidance, regulatory publications or technical documentation.
• Experience using customer feedback and insight to improve publications and information products.

LI-MM1 What You'll Get

A competitive salary of £50,000 - £63,000 dependent on experience and capability

As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance- 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents.

We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together