Connections Contract Manager

Pontoon Solutions; Warwick; Hybrid; GBP 43,000 - 60,000; Full time

Job summary

Pontoon Solutions seeks a Connections Contract Manager (Levels 6-8) to oversee contracts for generation and demand projects connecting to Great Britain's electricity network. Hybrid role in Warwick, Wokingham or Glasgow with 1-2 days in the office.

The ideal candidate will bring proven contract management experience, strong commercial awareness and excellent stakeholder management across multiple projects in a regulated environment, coupled with strong communication and negotiation skills.

Qualifications

• Proven contract management experience across the project lifecycle.
• Experience in a regulated environment.
• Strong commercial awareness and problem-solving.
• Excellent stakeholder management across multiple projects.

Responsibilities

• Manage customer contracts and agreements throughout the project lifecycle.
• Act as the primary contact for customers, handling queries, challenges, complaints and case management activities.
• Identify, assess and mitigate contractual, commercial and operational risks.
• Resolve complex customer and commercial issues through effective problem solving and stakeholder engagement.
• Build strong relationships across customers, project teams and wider stakeholders.
• Ensure contractual obligations, governance requirements and key milestones are achieved.
• Support multiple projects and priorities within a regulated environment.

Skills

Contract management

Stakeholder management

Commercial awareness

Regulated environment

Communication

Negotiation

Job description

Connections Contract Manager (Levels 6-8)

Salary: £42,781 - £60,046per annum (depending on experience and level)

Location: Warwick, Wokingham or Glasgow (Hybrid, 1-2 days in the office per week)

Contract Length: 12-month contract with a strong potential for extension and/or conversion to a permanent position.

About the Role

An exciting opportunity has arisen for a Connections Contract Manager to join Connections Operations team. You will play a pivotal role in supporting customers through the connection process for generation and demand projects connecting to Great Britain's electricity network.

Key Responsibilities

• Manage customer contracts and agreements throughout the project lifecycle.
• Act as the primary contact for customers, handling queries, challenges, complaints and case management activities.
• Identify, assess and mitigate contractual, commercial and operational risks.
• Resolve complex customer and commercial issues through effective problem solving and stakeholder engagement.
• Build strong relationships across customers, project teams and wider stakeholders.
• Ensure contractual obligations, governance requirements and key milestones are achieved.
• Support multiple projects and priorities within a regulated environment.
• Proven Contract Management experience, including management of customer agreements.
• Experience working within a regulated environment.
• Strong commercial awareness with experience resolving commercial issues.
• Excellent stakeholder management skills across multiple projects or portfolios.
• Experience handling customer complaints, escalations and case management activities.
• Demonstrable problem-solving skills with evidence of delivering positive customer outcomes.
• Ability to identify, assess and manage risks effectively.
• Strong communication, negotiation and relationship-building skills.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.