Configurator

Brown & Brown, Inc.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Holiday

Company pension

Flexible working

Professional qualifications funding

Job summary

Brown & Brown, Inc. in London is seeking a technically minded configurator to optimise File Manager / Claris FileMaker across insurer workflows and operational processing.

You will translate business needs into practical configuration changes, collaborate with SMEs, support data imports/exports and ensure testing, release controls and security practices. The role offers hybrid working and a clear path to learn more deep FileMaker knowledge.

Qualifications

• Experience configuring business systems, workflow tools or similar environments.
• Able to understand detailed business rules, data issues and processes.
• Interest in File Manager / FileMaker and willingness to learn.

Responsibilities

• Configure and maintain File Manager / Claris FileMaker workflows, screens, data structures, documents and processes.
• Deliver changes for insurer products, policy processing and regulatory updates.
• Collaborate with SMEs to translate requirements into workable configuration changes.
• Support data imports/exports, reconciliation, reporting and remediation.
• Investigate defects and live-service issues, then support fixes and improvements.
• Document decisions, support notes and repeatable processes clearly.

Skills

Workflow configuration

Low-code platforms

Data interpretation

Technical mindset

Tools

FileMaker

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Configurator Location: Hybrid - London Package: Negotiable + Benefits Fixed Term Contract

You’ll play a key role in developing and improving how we use the platform, translating business needs into practical system solutions. Rather than traditional software development, the role focuses on configuration, automation and continuous improvement across workflows, insurer and product changes, documents, reporting and live services.

The day to day

• Configure and maintain File Manager / Claris FileMaker workflows, screens, data structures, documents and operational processes.
• Deliver changes for insurer products, policy processing, regulatory updates, operational improvement and defect remediation.
• Work with operational SMEs to understand business rules, edge cases, acceptance criteria and user impact.
• Support data imports, exports, reconciliation, reporting and controlled remediation activity.
• Investigate defects, data anomalies and live-service issues, then support fixes and preventative improvements.
• Document configuration decisions, support notes and repeatable processes clearly.
• Learn and build deeper File Manager / FileMaker knowledge alongside existing specialists.

How We Work

Work in a Build and Run model with clear ownership of change delivery and live-service support. Deliver change in small, controlled increments with appropriate testing, business validation and release readiness. Use a transparent prioritised backlog and work closely with business and technology colleagues. Protect platform knowledge by documenting decisions, known behaviours and operational dependencies. Follow agreed security, data protection, governance and release controls.

Our Technology Environment

• Platform: File Manager / Claris FileMaker used to support 3XD insurance workflows and operational processing

Business processes

• insurer and product change
• policy administration
• documents
• accounts
• bordereaux and operational controls

Data

• imports
• exports
• reporting
• reconciliation
• data quality
• remediation

Integration points

• web journeys
• APIs
• insurer feeds and secure file-transfer processes supported by engineering colleagues

Practices

• testing
• release control
• support documentation
• security awareness
• continuous improvement

About you

• A practical, technically minded person who is comfortable learning a specialist platform.
• Experience configuring business systems, workflow tools, low-code platforms, operational systems or similar environments.
• File Manager or Claris FileMaker experience would be valuable, but the right mindset and ability to learn are more important.
• Ability to understand detailed business rules, data issues, process flows and operational exceptions.
• Good analytical skills and the confidence to work with SMEs to turn requirements into workable configuration changes.
• Understanding of testing, change control, data protection and secure handling of customer and insurer information.
• Clear communication, ownership and willingness to support live operational processes.
• Focuses on File Manager / FileMaker configuration and platform knowledge rather than general software engineering.
• Bridges the gap between operational process, insurance business rules and system configuration.
• Works closely with web, API, integration, data and QA colleagues to deliver end-to-end change safely.

The rewards

• A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
• A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
• A flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office your welcome to use one.
• An environment built around supporting and developing our staff with funding available for relevant professional qualifications.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.