Configuration & Scheduling Engineer | Data-Driven Ops

Anglian Water

Lincoln

On-site

GBP 39,000 - 47,000

Full time

13 days ago

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Benefits offered by this job

26 days annual leave

Flexible working options

Private health care

Pension with double-match up to 7%

Life assurance

Annual bonus

Medical assessments

Virtual GP

Cancer screening

Financial wellbeing

Discounts on retail travel utilities

Employee assistance

Volunteer days

Job summary

Anglian Water in Lincoln is seeking a Configuration Engineer to join the Operations Planning and Scheduling team, helping maintain and improve the scheduling and mobile solutions used by our field and scheduling colleagues every day.

In this role you will configure and test enhancements, turning operational needs into well‑designed configuration changes while ensuring releases support safe, reliable services for customers and the environment.

Qualifications

Educated to A-level standard or equivalent experience.
Strong IT capability, with experience using SAP, Oracle and Microsoft applications.
Strong data analytical skills, with the ability to interpret data and identify trends and insights.
Strong Excel skills, with experience using Excel to analyse and present information.
Proven ability to design, build and maintain reports and dashboards that provide clear and meaningful performance information.
Ability to communicate data and insights clearly to support business decision-making.
Experience configuring, supporting or improving business-critical applications or digital products.
Experience of application testing, change control and working to defined technical governance.
Strong communication skills, with the ability to explain technical information clearly to different audiences.
Excellent stakeholder management skills and confidence gaining agreement across operational and technical teams.
Ability to organise priorities, make sound decisions and deliver accurately to tight deadlines.
Initiative, adaptability and a constructive approach to working independently and as part of a team.
Flexibility to support operational events when required.

Responsibilities

Work with users, subject matter experts and business teams to define issues, identify root causes and shape improvement opportunities.
Configure approved changes and enhancements within scheduling and mobile applications in line with technical governance and coding standards.
Carry out impact analysis to ensure proposed changes deliver value without reducing service performance or resilience.
Scope configuration work, estimate delivery effort and support the prioritisation of sprint and backlog activity.
Prepare clear cost and benefit recommendations for governance approval.
Translate complex or unclear requirements into practical configuration solutions and understandable options.
Test application upgrades and enhancements against agreed scripts, specifications and change management controls.
Work with developers, technical teams and application vendors to diagnose faults, interpret test results and implement resolutions.
Monitor completed enhancements to confirm expected benefits are delivered and recommend further changes where needed.
Review configuration, processes and system performance to identify opportunities to reduce waste, improve customer service and manage environmental risk.
Build strong relationships with field teams, schedulers, operational leaders, Digital, Data and Technology colleagues and suppliers.
Keep up to date with technology and product developments to make effective use of new functionality.