Conference Porter Conference & Banqueting · Crowne Plaza Leeds

Valor Hospitality Partners, LLC; Leeds; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Crowne Plaza Leeds is seeking a friendly, hands-on Conference & Events Porter to help deliver exceptional guest experiences in a fast-paced hospitality setting. You will set up event spaces, support the events team, and maintain a welcoming Conference Café throughout the day.

We value a positive attitude, reliability and attention to detail, with a willingness to learn and provide outstanding service across the hotel. Shifts may include evenings, weekends, and bank holidays.

Qualifications

• Hospitality or events experience is advantageous.
• Positive attitude with a friendly and professional approach.
• Willingness to learn and provide excellent service.

Responsibilities

• Preparing event spaces: set up Conference and Banqueting rooms to client and hotel standards.
• Supporting the events team to ensure meetings and events run smoothly.
• Maintaining high standards: cleaning and resetting rooms between meetings and events.
• Looking after the Conference Café and keeping it welcoming throughout the day.
• Handling equipment: assist with movement and storage of furniture and event gear.
• Keeping storage areas tidy, safe, and organized; complete end-of-shift procedures.
• Delivering excellent customer service to guests and clients.
• Working across the hotel to support other departments and enhance guest experience.
• Working safely by following health, safety, hygiene, and security procedures.

Skills

Customer service

Team player

Attention to detail

Hospitality experience

Job description

Crowne Plaza Leeds

We’re looking for a friendly, enthusiastic and hands-on Conference & Events Porter to join our team and help deliver exceptional experiences for our guests. If you enjoy working in a fast-paced hospitality environment, take pride in the details and love being part of a team, we’d love to hear from you!

As a Conference & Events Porter, you’ll play an essential role in ensuring our meetings, conferences and events run smoothly. From setting up function rooms and preparing event spaces to keeping our Conference Café looking its best, you’ll help create a welcoming and professional environment for every guest.

We’re looking for someone who is passionate about hospitality and committed to delivering outstanding customer service with a warm, friendly and professional approach.

What will you be doing?

No two days will be the same! Your responsibilities will include:

• Preparing event spaces: Setting up Conference and Banqueting rooms in line with client requirements and hotel standards, ensuring every space is ready for the event.
• Supporting the events team: Working closely with colleagues to ensure meetings, conferences and banqueting events run smoothly and efficiently.
• Maintaining high standards: Cleaning, resetting and replenishing rooms between meetings and events, ensuring all areas are presented to the highest standard.
• Looking after our Conference Café: Keeping the café clean, tidy and welcoming for guests throughout the day.
• Handling equipment: Assisting with the safe movement, positioning and storage of furniture and event equipment.
• Keeping things organised: Ensuring storage areas are clean, tidy and safe, and completing end-of-shift close-down procedures.
• Delivering excellent customer service: Providing friendly and professional assistance to guests and clients, helping to make every visit a positive experience.
• Working across the hotel: Supporting other departments when required and working together to deliver the best possible guest experience.
• Working safely: Following health and safety, food hygiene, security and fire safety procedures at all times.

You’ll also help ensure waste is disposed of correctly, maintain a professional appearance in line with our uniform standards and attend training to develop your skills and knowledge.

What are we looking for?

We’re looking for someone who:

• Has a positive attitude and a genuine passion for delivering excellent customer service.
• Is friendly, approachable and professional when interacting with guests and colleagues.
• Takes pride in their work and has a good eye for detail.
• Enjoys practical, hands-on work and is happy to get involved wherever needed.
• Works well as part of a team and is willing to support colleagues across the hotel.
• Is reliable, organised and able to work in a busy environment.
• Understands the importance of cleanliness, safety and maintaining high standards.
• Is flexible and willing to adapt to the changing needs of the business.

Previous hospitality or events experience would be an advantage, but a great attitude, willingness to learn and commitment to providing excellent service are just as important.

Working with us

We operate seven days a week, 365 days a year, so flexibility is important. Shifts may include evenings, weekends and bank holidays, depending on business needs. Shift patterns and contracted hours can be discussed at interview.

If you’re looking to build a career in hospitality, we offer nationally recognised apprenticeships alongside detailed brand training, helping you develop your skills and explore opportunities for progression.

What’s in it for you?

Take a look at the rewards and benefits available when you join Valor Hospitality. We’re committed to creating a supportive environment where our team members feel valued and have opportunities to grow.

We’re an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we’ll be in touch if you’re a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.