Conference & Event Sales Executive

Compass Group UK & Ireland; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

20 days annual leave

Free staff meals

On-site F&B discounts

Access to Compass Group perks & benefit

Mentoring and development

Training and development support

Access to staff training

Company-wide discounts

Job summary

Compass Group UK & Ireland is seeking a Conference & Events Sales Executive based at HMS Belfast, London. You will drive enquiries and bookings across three iconic London venues, delivering exceptional customer service and achieving sales targets.

The role requires proven sales experience in a busy hospitality environment, strong communication skills, and the ability to manage multi-site proposals and contracts with precision.

Qualifications

• 2+ years’ experience in a proactive enquiry handling sales role.
• London market experience in a high-profile Conference & Events venue.
• Diary management system experience.
• Multi-site selling experience.
• Commercial awareness with understanding of links between sales and profit.
• Excellent written ability.
• Strong communication and organisation skills.
• Ability to sell a product / package.
• Enthusiastic and confident.
• Excellent attention to detail.
• Hospitality sector experience.
• Knowledge of Delphi booking system (advantageous).

Responsibilities

• Respond to voice and email enquiries as part of reactive sales activities.
• Cross-sell – multi-location proposals across 3 London venues.
• Produce professional, accurate proposals with best options first time.
• Follow up enquiries within set timescales to convert to bookings.
• Secure venue show rounds for BDMs and Event Planners.
• Aim to achieve sales targets by driving conversion.
• Issue contracts to customers once bookings are converted.
• Handover booking details to Event Planner accurately.
• Proactively call past bookers and lapsed accounts.
• Nurture relationships with clients and regional agents to maximise sales.
• Maintain accurate reports and compliance benchmarks.
• Support campaigns for the sales & marketing plan.

Skills

2+ years sales experience

London market experience

Diary management

Multi-site selling

Commercial awareness

Excellent written ability

Strong communication

Sales of products/packages

Enthusiastic and confident

Attention to detail

Hospitality sector experience

Delphi booking system

Tools

Delphi booking system

Job description

Conference & Events Sales Executive

Location: HMS Belfast, London

Salary: Up to £34,000 per annum

Contract: Full Time, Permanent

Working at the historic HMS Belfast, you will be exhibiting the venues spaces, so that memorable events for our customers can be created. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You’ll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer’s needs are met and their expectations are exceeded, with a focus on increasing corporate business.

What Can We Offer You

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food

Responsibilities

• Undertaking reactive sales activities including responding to voice and email enquiries
• Cross-selling – multi location proposals across 3 iconic London venues
• Producing professional and accurate proposals, providing best options first time to customers, within agreed response times
• Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised
• Securing venue show rounds for the BDM’s and Event Planners
• Achieving agreed sales targets by driving conversion
• Issuing contracts to customers once bookings are converted
• Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner
• Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
• Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities
• Maintaining accurate, up-to-date reports and information
• Maintaining the compliance benchmarks
• Maintaining relationships with regional agent accounts alongside BDM
• Supporting innovative campaigns for the sales and marketing plan
• Achieving and exceeding agreed sales campaign targets
• Having the opportunity to attend local/national FAM Trips and Showcases
• Responding positively and efficiently to customers, ensuring repeat business is optimised
• Performing ad hoc tasks as directed.

The Ideal Candidate

• Minimum 2 years’ experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London market
• Previous experience of a diary management system
• Multi-site selling experience
• High degree of commercial awareness and to be able to understand links between sales and profit
• Excellent written ability
• Strong communication and organisation skills
• An ability to sell a product / package.
• Enthusiastic and confident
• Ability to deal with a wide range of people
• Excellent attention to detail
• Previous experience within the Hospitality Sector
• Knowledge of Delphi booking system (but not essential)

About Us

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme. Job Reference: com/0311/90347001/52678737/R/SU #RAVenues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!