Conference & Banqueting Coordinator — Guest Experience Lead

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a Conference & Banqueting Supervisor to deliver exceptional events and guest experiences. The role focuses on leading and training staff, coordinating conference setups, and ensuring smooth operations across all event activities.

You will recruit, schedule and guide a team to maintain high service standards while upholding safety and cleanliness in front office areas. This position offers career progression within Marriott's global network.

Qualifications

• Experience as Conference & Banqueting supervisor or similar.
• Proven ability to lead and develop teams.
• Excellent guest service and communication skills.

Responsibilities

• Oversee conference set-up and events from start to finish.
• Lead, train and manage front desk and banqueting staff.
• Handle guest inquiries and resolve issues promptly.
• Recruitment and scheduling to ensure smooth operations.
• Maintain cleanliness and safety in front office areas.
• Monitor stock, orders, and inventory for events.
• Collaborate with other departments to fulfil guest requests.
• Implement improvements based on guest feedback.
• Ensure adherence to quality standards and safety protocols.

Skills

Staff management

Leadership

Customer service

Training & development

Recruitment

Communication

Job description

Delta Hotels by Marriott Manchester Airport is seeking a Conference & Banqueting Supervisor to deliver exceptional events and guest experiences. The role focuses on leading and training staff, coordinating conference setups, and ensuring smooth operations across all event activities.

You will recruit, schedule and guide a team to maintain high service standards while upholding safety and cleanliness in front office areas. This position offers career progression within Marriott's global network.