Conference & Banqueting Bartender

Brighton Grand Hotel Operations Ltd; Brighton; Sur place; GBP 18 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Special hotel room rates

Wellbeing calendar

Training programmes

Résumé du poste

Brighton Grand Hotel Operations Ltd, trading as The Grand Brighton, is seeking a Conference & Banqueting Bartender on a zero-hour contract with flexible hours. You will deliver exceptional guest care at the bar, handle guest requests, and work with colleagues across departments to enhance the guest experience.

The role requires a proactive, friendly team player with strong communication and a passion for hospitality.

Qualifications

• Customer-focused hospitality experience preferred.
• Ability to adapt to changing service environments.
• Confidence in communicating with guests and colleagues.

Responsabilités

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure satisfaction.
• Collaborate with colleagues across departments to elevate the guest experience.
• Understand and follow hotel SOPs in the bar and general standards.
• Operate the bar safely and in an organized manner, reporting issues to management.
• Adhere to company policies, data protection and health & safety regulations.

Connaissances

Guest care

Team player

Communication

Proactive

Description du poste

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

Main Tasks

Working in our Conference & Banqueting department (Bar tender). Zero hour contract. Flexible working arrangement.

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Demonstrate a thorough understanding and strict adherence to the hotel's SOPs within the bar, along with a general knowledge of all standards across the establishment
• Operate the bar in a safe and organized manner, promptly reporting any issues to management.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as:
  • Junior Chef Development programme
  • Graduate programme
  • Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. Some of the perks our Conference & Banqueting Bartender could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual, regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Conference & Banqueting Bartender?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.