Conference and Events Shift Leader

Delta Hotels by Marriott York; Copmanthorpe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Discounts with top brands

Free meals during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Job summary

Delta Hotels by Marriott York is seeking a dedicated hospitality professional to support our front-line team and guests. You will help ensure optimum service, monitor grooming and attire, and assist with opening/closing duties and stock management.

Work with shift leaders to maintain quality, safety, and guest satisfaction. You will train and motivate colleagues, follow safety policies, and contribute to cost-saving initiatives while upholding Marriott standards.

Responsibilities

• Ensure staff teamwork to deliver optimum service and meet guest needs.
• Inspect grooming and attire of staff and rectify deficiencies.
• Complete opening and closing duties including setting up supplies and cleaning equipment and areas.
• Monitor banqueting and conference rooms for setup, cleanliness, safety, and guest well-being.
• Identify maintenance issues and report to management; support training, scheduling, and coaching of employees.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme

Position Summary:

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor banqueting and conference rooms for correct setup, cleanliness, safety, and well-being of guests. Make manager aware of any maintenance repairs that need to be carried out.

Assist management in training, scheduling, evaluating, counseling, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by shift leaders.