Conference and Banqueting Operations Supervisor

Hilton Worldwide, Inc.; London, Essex; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in hospitality is seeking a Conference and Banqueting Operations Supervisor to enhance guest experiences through effective supervision of events. This role offers the chance to work in a dynamic environment where no two days are the same, while also providing opportunities for personal development and career growth. With a strong emphasis on teamwork and customer service, you will play a crucial role in ensuring compliance with brand standards and achieving financial targets. Join a vibrant team that values inclusivity and professional growth, making every job an integral part of the guest experience.

Benefits

Smart uniform provided

Free meals when on duty

Career growth opportunities

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday entitlement of 28 days

Qualifications

• Previous experience in conference and banqueting is essential.
• Strong customer service orientation is required.

Responsibilities

• Supervising conference and banqueting operations to ensure excellent guest experiences.
• Communicating and delegating tasks according to daily function sheets.

Skills

Customer Service

Supervisory Skills

Flexibility

Teamwork

Job description

Job Description - Conference and Banqueting Operations Supervisor (HOT0BKV6)

Job Number:

HOT0BKV6

Work Location:

DoubleTree by Hilton, London - Tower of London, 7 Pepys Street, London EC3N 4AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or hotels are the same, but our passion for hospitality unites us to create an inclusive, positive culture focused on achieving our shared goals. With comprehensive training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

A WORLD OF REWARDS

• Hourly rate of £13.84 plus service charge
• Smart uniform provided
• Free and healthy meals when on duty
• Opportunities for career growth
• Personal Development programmes to support your career progression
• Contribute to our Corporate Responsibility programmes – find out more at https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off Food and Beverages (subject to outlet policies)
• Team Member Referral Program
• High street discounts via Perks at Work
• Holiday entitlement of 28 days including bank holidays, increasing up to 33 days over time

Role Overview

A Conference and Banquet Operations Supervisor is responsible for supervising conference and banqueting operations to deliver an excellent guest and member experience while supporting department targets.

What will I be doing?

• Supervising conference and banqueting operations
• Communicating and delegating tasks according to daily function sheets
• Working across all areas including Bar, Restaurant, and Room Service
• Welcoming guests politely and professionally
• Following cash handling procedures
• Managing guest queries efficiently
• Ensuring cleanliness of work areas
• Planning, organizing, and controlling daily operations
• Ensuring compliance with brand standards
• Representing team needs
• Supporting Food and Beverage in achieving financial goals
• Assisting with team training and development
• Participating in performance appraisals

What are we looking for?

• Previous experience in conference and banqueting
• Strong customer service orientation
• Flexibility to adapt to different work situations
• Ability to work independently and as part of a team

Preferred qualifications and skills:

• Experience in the hotel industry
• Supervisory and delegation skills
• Willingness to develop team members and oneself

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story.

We recognize that creating unforgettable guest experiences involves many roles, and behind every job is an extraordinary person making magic happen. That’s why at Hilton, Every Job Makes the Stay.