Conductor Manager x 2

TfW Business Daily Group; Chester; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Transport for Wales is seeking a proactive Train Manager leader to oversee depot operations and manage a team of Train Managers. The role focuses on safety, customer service, and on-time train performance, guiding staff through competency processes and incident investigations.

The successful candidate will bring strong people management skills, extensive knowledge of conductors’ rules and depot facilities, and the ability to coach for performance while promoting health and safety across the

Qualifications

• Experience in people management and coaching for performance.
• Understanding of safety processes and rail industry rules.

Responsibilities

• Manage a team of Train Managers in support of the Conductor Performance Manager, through competency management systems relating to safety responsibilities.
• Ensure safety and operational competencies of staff are maintained according to competency processes and procedures.
• Undertake investigations relating to train safety incidents and customer/staff accidents, delays and cancellations, with appropriate follow-up actions.
• Provide frontline leadership to uphold customer service standards and train running performance.

Skills

People management

Leadership

Coaching for performance

Customer service

Job description

Please note that the successful candidate must hold Train Manager competency and will be responsible for managing the Chester depot

Our Train Managers are playing a central role in TfW's vision to transform transport in Wales. As such, the Train Manager Leadership Team is currently looking for engaging, motivated and exceptional people managers to lead teams of Train Managers through and beyond this transformation.

Role responsibilities

• To manage a team of Train Managers, in support of the Conductor Performance Manager, through the competency management systems relating to safety responsibilities, including the delivery of high standards of on board customer service and train running performance.
• Ensure that safety andoperational competencies of staff are maintained through the application of the competency process & company procedures.
• Undertake timely and comprehensive investigations relating to train safety incidents, customer and staff accidents, major delays and cancellations, taking appropriate follow up actions as required.
• Provide front line leadership to ensure the Company's customer service standards andrequirements are always upheld and promoted via constant feedback, review of data, on the job coaching and other means, as appropriate.

Who we're looking for

• Knowledge and application of all relevant rules, working practices, operational standards and procedures for Conductors.
• Understanding of traincrew rostering, conditions of service, welfare procedures, revenue equipment, personal presentation requirements and depot facility management
• Strong people management skills in evidence, including coaching for performance as well as managing discipline and grievance handling.
• Operational experience as a Conductor and knowledge of Transport For Wales traction and rules.
• Leaders who are engaged, pro-active and visible.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfWsupport anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.