Conduct Risk Manager - Retail Banking

PwC; London; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic professional to join their Banking Conduct team. This role offers a unique opportunity to contribute to the development of technology-enabled solutions that help retail banking clients manage conduct risks effectively. You will be at the forefront of significant changes in the industry, working closely with clients while also mentoring junior team members. With a focus on innovation and client engagement, this position promises a rewarding experience in a rapidly evolving sector. Embrace the chance to make a meaningful impact in retail banking and enhance customer outcomes.

Benefits

Private Medical Cover

24/7 Access to Virtual GP

Flexible Working Hours

Volunteering Days

Empowered Flexibility

Qualifications

• Experience in retail banking focusing on conduct risk and controls.
• A technology-enabled mindset with experience in risk management solutions.

Responsibilities

• Drive development of technology-enabled client solutions for retail banking.
• Manage and coach junior staff while engaging with clients on projects.

Skills

Retail Banking Experience

Conduct Risk Knowledge

Technology Solutions Design

Data Visualization Tools

Commercial Awareness

Customer Journey Understanding

Tools

PowerBI

Alteryx

Job description

About the role:

• The role has been created due to a number of growth opportunities and successes across retail financial services markets.
• The Banking Conduct team, with over 50 UK members, drives large-scale risk and regulatory changes in wholesale and retail financial services. Targeting retail banking professionals, we support clients in making strategic risk decisions, optimizing risk environments, maintaining customer focus, and being trusted partners to help their businesses grow.

What your days will look like:

• You will be a part of the team driving the development of technology-enabled client solutions and offerings which help our retail banking clients manage their conduct risks and deliver good customer outcomes. This is a growth priority for our business, and therefore provides a unique opportunity to be at the centre of growing our retail banking conduct proposition at a time of significant change across the industry.
• You will be supporting this growth area with a focus on helping build our technology-enabled retail conduct assets and services.
• As a key member of our team, you will have a client-facing role working as part of our delivery teams on client engagements; and managing and coaching junior staff.

Typical projects in our team include:

• Consumer Duty
• Regulatory reforms
• Non-financial risk transformation
• Consumer credit and lending practices
• Regulatory authorisations and licensing

This role is for you if you have:

• Experience working within retail banking, specifically regarding non-financial and conduct risk and/or controls either from a consulting, industry or regulatory perspective
• A technology-enabled mindset, with prior experience of designing and/or using technology solutions to enhance risk management / controls processes (which may include data visualisation tools such as PowerBI, Alteryx)
• Commercial awareness of retail banking business models; sound reporting skills and the ability to work under your own initiative
• An agility to effectively participate in varied projects within retail banking (with bank and non-bank clients)
• Understanding of the customer journey/experience in a regulated retail banking environment

What you'll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.