Concierge - Seaton House

Valor Hospitality Careers - UK; St Andrews; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Team member rates

Discounted stays

Dining discount

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Seaton House, the newest 5-star luxury resort in St Andrews, is seeking a Concierge to join our front office team. You will set the tone for guests with a warm welcome, provide information on hotel services, and help make each stay special.

You will handle guest requests, use local knowledge to suggest attractions, liaise with other departments, and meet shift patterns across 7 days. Competitive pay is £13.91 per hour for 40 hours weekly.

Qualifications

• Guest service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to provide local area information and recommendations.

Responsibilities

• Greet guests and set the tone with a warm welcome.
• Answer questions and offer information about hotel services and local area.
• Handle guest requests and coordinate with other departments to ensure guest comfort.

Skills

Guest service

Communication

Local knowledge

Attention to detail

Teamwork

Job description

Seaton House

£13.91 per hour. 40 hours per week across 5 days.

Seaton House
£13.91 per hour. 40 hours per week across 5 days.
Seaton House, the newest 5-star luxury resort in St Andrews, is looking for a Concierge to play a key role in our front office team. This role offers the unique opportunity to shape the guest experience at one of Scotland’s most anticipated openings.
First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.
We are looking for authentic people who can make genuine connections with guests.
As Concierge you will be deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems.
Working closely and communicating with all departments to put the guest at ease during their stay.
You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
  

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
  

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  

Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.