Concierge & Reservations Executive

Additional Resources; Kilbirnie; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Kilbirnie is seeking a Concierge & Reservations Executive to deliver exceptional customer service and manage guest experiences. The role includes developing bespoke itineraries, overseeing reservations, and achieving sales targets. Ideal candidates will have experience in hospitality with strong communication skills, managing multiple tasks efficiently.

Benefits

Tips

Canteen

Company events

Company pension

Employee discount

Life insurance

On-site parking

Referral programme

Discounted or free food

Qualifications

• Previous experience working in a similar role.
• Proven experience in hospitality.

Responsibilities

• Manage and achieve Activities & Experiences sales targets.
• Handle guest enquiries and reservations.

Skills

Communication skills

Task management

Job description

Concierge & Reservations Executive, Kilbirnie

Location: Kilbirnie, United Kingdom

Client: Additional Resources

Job Category: Other

EU work permit required: Yes

Job Reference: 0a754c5a904d

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

The Role: As a Concierge & Reservations Executive, you will provide exceptional customer service, create bespoke itineraries, and recommend experiences.

Responsibilities:

• Manage and achieve Activities & Experiences sales targets.
• Improve communication procedures internally and externally.
• Grow revenue and room sales, handle reservations, and manage the reservations desk during holiday cover.
• Manage guest enquiries for Activities & Experiences (A&E).
• Conduct pre-stay calls at 30 and 14 days.
• Handle A&E bookings on Checkfront and manage checkfront details.
• Manage A&E charging and build relationships with A&E suppliers.
• Prepare monthly reports on A&E activities.
• Collect guest profiles in Clock PMS.
• Manage reservations via various channels.

Requirements:

• Previous experience working in a similar role.
• Proven experience in hospitality.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.

Benefits:

• Tips
• Canteen
• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Discounted or free food