Reservations Manager

TN United Kingdom; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Edinburgh is seeking a confident and knowledgeable Reservations Manager. The role involves managing the reservation process, working closely with the revenue management team, and ensuring compliance with reservation policies. Ideal candidates will have strong English communication skills and a background in hospitality.

Benefits

Genuine career opportunities

Valuable on the job training

Staff incentives for team performance

Qualifications

• Fluent in verbal and written English.
• Hospitality related qualification preferred but not essential.

Responsibilities

• Manage related reservations systems to ensure correct configurations.
• Analyse no-shows and cancellations to improve procedures.
• Build and maintain relationships with guests.

Skills

Fluent in verbal and written English

Education

Hospitality related qualification preferred

Job description

Social network you want to login/join with:

Reservations Manager, scotland, united kingdom

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

c25dae51f6e7

Job Views:

8

Posted:

25.05.2025

Expiry Date:

09.07.2025

col-wide

Job Description:

Mount
Royal Hotel Edinburgh is seeking a confident, vibrant and knowledgeable Reservations
Manager.

You
will report to the Hotel General Manager responsible for managing the reservation
process and operations in the property to meet financial targets for the
property. You will work closely with the revenue management team to implement
pricing strategy.

A Reservations
Manager will be responsible for:

• Manage
  related reservations systems to ensure correct configurations and full working
  capacity
• Analyse
  no-shows and cancellations to improvise procedures to rectify situations
• Build and
  maintain relationships with guests through customer relationship programmes
• Operationalise
  compliance management on reservation policies and procedures, and legal
  requirements
• Identify
  risk response activities to manage system downtime
• Manage
  room inventory to maximise occupancy
• Resolve
  situations arising from overbooking of room inventory
• Support
  budget forecasting processes for the department
• Manage
  departmental costs to keep operating expenses within budget
• Develop
  innovation and productivity plans to improve reservation operations and service
  delivery

To be
successful in the role of Reservations Manager, we require:

• Fluent in verbal and written English
• Hospitality related qualification preferred but not
  essential

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our
  digital online learning platform and numerous other learning and development
  opportunities
• Staff incentives when you and the team perform

About Us

Mount Royal Hotel Edinburgh by The Unlimited
Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity,
and inclusion, welcoming applicants of all backgrounds to create a supportive
and thriving workplace where everyone can contribute their unique
perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia
Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its
diversified accommodation offerings span serviced residences, coliving
properties, hotels and independent senior living apartments. Ascott's
award-winning hospitality brands include Ascott, Citadines, lyf,
Oakwood, Somerset, The Crest Collection, The
Unlimited Collection, Fox, Harris, POP!, Preference,
Quest, Vertu and Yello. Through Ascott Star Rewards
(ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and
offers at participating properties .

Jupiter Hotels Limited

Trading as: Mount Royal Hotel Edinburgh by the
Unlimited Collection managed by The Ascott Limited