Concierge/Porter - Cambridge, CB3

Encore; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic residential team in Cambridge is seeking a proactive Residential Porter to ensure outstanding customer service and maintain high safety standards. The ideal candidate will bring experience in customer service and effective problem-solving skills. You will greet residents, manage queries, and perform regular safety checks. This role offers competitive annual salary and various benefits including annual leave and health services.

Benefits

24 Days Annual Leave

Birthday day off

Cycle to Work Scheme

MediCash

SmartHealth services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus.
• Excellent communication skills, both written and verbal.
• Health & safety qualifications are advantageous.
• Positive attitude and attention to detail.

Responsibilities

• Greet residents and visitors warmly.
• Address issues and escalate concerns as needed.
• Conduct regular site walk-arounds and monitor CCTV.
• Perform cleaning duties in communal areas.

Skills

Customer service

Problem-solving

Communication skills

Health & safety knowledge

Job description

Join Our Team as a Residential Porter!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Porterto join our dynamic team in Cambridge.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Cambridge, CB3
• Annual Salary: £30,000
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

Please note, we are expecting this role to be available from early September, however this is subject to change dependent on completion of the site.

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience
• Cleanliness of Communal areas: Vacuum & mop floors, Dust and polish wooden elements, Clean windows, Cleaning light fittings and replacing bulbs as required, Litter picking, Sweeping pathways, Gardening (Weeding, pruning, hedge trimming).

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual Leave(Inclusive of Bank Holidays)
• Birthday or closest working day, day off
  
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan