Concierge (Full Time) (Permanent) - REN15115

Renfrewshire Council; Paisley; On-site; GBP 21,000 - 30,000; Full time

Job summary

Renfrewshire Council is seeking a 24-hour concierge to provide front-line service at high rise sites for tenants and visitors. You will handle queries, emergency repair line calls, liaise with tradespersons, and maintain records with attention to safety and budget considerations.

Key tasks include CCTV monitoring, security patrols, cleaning, and reporting repairs. You should be flexible for shifts and willing to work at various locations, including outwith normal hours.

Qualifications

• Experience delivering a high level of service to tenants, partners and the public.
• Clerical work and report writing experience with some budget monitoring.
• Sound knowledge of health and safety procedures and ICT skills.

Responsibilities

• Respond to queries from tenants, the public and partners.
• Respond to calls to the emergency repair line and liaise with tradespersons.
• Record keeping and report writing; monitor CCTV and carry out security patrols.
• Cleaning and reporting repairs; ensure health and safety compliance.
• Work 5 days over 7 including evening and night shifts; flexible to locations.

Skills

Customer care

Clerical work

Report writing

ICT skills

Health and safety

Budget monitoring

Record keeping

Communication skills

Teamwork

Job description

Advert

You will provide a 24 hour service to the Renfrewshire Council tenants and visitors at high rise concierge sites with particular reference to customer care.

The main duties for this post include responding to queries from tenants, members of the public and other internal/external partners, responding to calls to the emergency repair line, liaising with tradespersons, record keeping, report writing, security patrols, monitoring CCTV, cleaning and reporting repairs.

It is essential you have experience of providing a high level of service to tenants/partners and members of the public, clerical work and report writing with an understanding of budget monitoring; compiling accurate records; a working knowledge of health and safety procedures and ICT skills.

You must be able to work on your own initiative and as part of a team; respond to a variety of demands without direct supervision and have a flexible approach to working at various work locations as well as effective organisational and verbal and written communication skills. You must be prepared to be contacted outwith normal working hours to cover shifts and rotas as required.

Training in CCTV, Manual Handling, First Aid and Customer Care is desirable as is a current full driving licence.

The work pattern for this post is 5 days over 7 including evening and night shift hours.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.

If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk