Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower

Jumeirah Group

United Kingdom

On-site

GBP 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Colleague discounts on food and hotel stays

Healthcare and insurance benefits

Meals on Duty

Employee Assistance Program

Job summary

A leading luxury hotel group in the United Kingdom seeks a Reservations Assistant Manager for its renowned property. The role involves supervising the reservations team, training staff, and managing the reservation process using the Opera system. Candidates should possess strong communication skills along with prior supervisory experience, and be proficient in Microsoft Office. The position offers opportunities for career development and an inclusive work environment, making it ideal for individuals looking to grow in hospitality.

Qualifications

Previous supervisory or management experience preferred.
Excellent English communication skills are required.
Proficient in Microsoft Word, Excel, and PowerPoint.
Strong knowledge of Opera reservation system is essential.

Responsibilities

Supervise and manage the Reservations team.
Conduct regular training sessions for the team.
Monitor team performance and provide feedback.
Schedule and coordinate team shifts.
Assist in recruitment and onboarding processes.
Process telephone and email reservations using Opera.

Skills

Supervisory experience

Excellent communication

Proficient in Microsoft Office

Knowledge of Opera system

Job description

Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower

United Kingdom

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Key Responsibilities

Supervise and manage the Reservations team, offering guidance, support, and training.
Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
Monitor team performance and provide constructive feedback.
Schedule and coordinate team shifts to ensure adequate coverage.
Assist in recruitment and onboarding of new team members.
Process telephone and email reservations using Opera, ensuring accuracy.

Candidate Profile

Previous supervisory or management experience preferred.
Excellent English communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint.
Strong knowledge of Opera reservation system.
Ability to communicate effectively at all levels.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include: