Concierge Clinic Operations Lead

The Opportunity Hub UK; Greater London; Vor Ort; GBP 50.000 - 55.000; Vollzeit

Zusammenfassung

The Opportunity Hub UK is seeking an experienced Clinical Practice Manager for a private concierge healthcare practice in Mayfair, London. You will be the trusted right hand to the Co-founder and Medical Director, owning daily operations and helping deliver outstanding patient care.

Lead the team, manage finances and compliance, and uphold the highest clinical standards in a hospitality-led environment. This is a full-time, on-site role with a strong emphasis on operational excellence and

Qualifikationen

• Proven experience in clinical practice management, healthcare operations, clinic management or a similar role.

Aufgaben

• Oversee the day-to-day running of the practice, ensuring operations are organised, efficient and running smoothly.
• Manage diaries, appointments, schedules and resources, using sound judgement to prioritise patient needs and assess urgency.
• Act as a trusted partner to the Co-founder and Medical Director, taking initiative, solving problems and keeping daily operations on track.
• Lead and support the practice team, managing workloads, rotas, performance, training and day-to-day team needs.
• Ensure patients receive a high level of personalised care, with excellent communication, attention to detail, discretion and timely follow-up.
• Handle patient enquiries and concerns with empathy and professionalism, ensuring issues are resolved appropriately.
• Oversee clinical administration, practice policies, compliance, governance, data protection and relevant healthcare regulations.
• Maintain accurate records, staff documentation, training records and other essential practice information.
• Manage financial administration, including invoicing, billing, payments, private medical insurance claims and financial reporting.
• Monitor operational performance, identify opportunities to improve processes and support effective business decisions.
• Coordinate with clinicians, external suppliers, insurers and other partners to ensure a seamless service.
• Anticipate challenges, manage logistics and adapt to changing priorities in a busy, patient-focused environment.

Kenntnisse

Clinical management

Healthcare operations

People management

Data protection

Jobbeschreibung

The Opportunity Hub UK is seeking an experienced Clinical Practice Manager for a private concierge healthcare practice in Mayfair, London. You will be the trusted right hand to the Co-founder and Medical Director, owning daily operations and helping deliver outstanding patient care.

Lead the team, manage finances and compliance, and uphold the highest clinical standards in a hospitality-led environment. This is a full-time, on-site role with a strong emphasis on operational excellence and