Concierge Assistant - Leisure Centre

Bury Council; Radcliffe; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Full uniform provided

LGPS pension

Generous annual leave

Job summary

Bury Council Leisure is recruiting a part-time Concierge Assistant for Radcliffe Hub, a flagship community leisure venue in Radcliffe. The role centres on welcoming customers, guiding them through digital booking and memberships, and maintaining a friendly, efficient service across evenings and weekends.

The post requires warmth, enthusiasm and comfort with technology, with safeguarding responsibilities including an enhanced DBS check. Training and uniform are provided.

Qualifications

• Excellent customer care and making people feel welcome.
• Strong written and verbal communication skills.
• Experience in front-facing customer environments.
• Comfort with online/digital systems and self-service tech.
• Ability to stay calm and handle challenging situations with diplomacy.

Responsibilities

• Welcome customers and set the tone from first contact.
• Help customers navigate new digital booking platforms and memberships.
• Support a busy facility with a positive, professional manner.
• Assist with day-to-day operations and customer queries.

Skills

Customer care

Communication

Face-to-face service

Digital literacy

Calm under pressure

Tools

Online booking systems

Self-service kiosks

Job description

Concierge Assistant Bury Centre

Grade 5 plus matrix payment for unsociable hours working

Bury Leisure is looking to recruit a part-time Concierge Assistant, predominantly based at Radcliffe Hub, on a permanent basis. Average hours will be 22 per week and the rota pattern will include evenings and weekends. Rota's and working locations to be confirmed.

BE THE FIRST HELLO. BE THE BEST PART OF SOMEONE'S DAY.

Bury Council is proudly opening the brand-new Radcliffe Hub a flagship community leisure and wellbeing destination that is transforming what's possible for the people of Radcliffe and the wider borough. This isn't just a new building, it's a bold statement of investment in our community's health, happiness and future and one of the most significant developments the borough has seen in years.

Something exciting is happening in Bury and we want warm, welcoming and digitally confident people to be right at the centre of it.

About the Role:

As a Concierge Assistant for Bury Council Leisure, you'll be the welcoming heartbeat of the facility the person who sets the tone for every customer's visit from the very first moment they arrive.

This is an exciting and forward-thinking role at the cutting edge of how modern leisure services operate. You'll play a central part in Bury Council's transformation to a fully digital, online leisure service helping customers navigate new booking systems, self-service kiosks, digital memberships and online platforms with confidence and ease.

What We're Looking For:

We're looking for someone with genuine energy, leadership confidence and a real passion for leisure, sport and community wellbeing. You'll be comfortable leading from the front, making decisions under pressure and inspiring others around you.

You do not need a lengthy CV or years of experience in leisure. What we're really looking for is someone with warmth, enthusiasm, a genuine love of helping people and the confidence to embrace new digital ways of working. Ideally with:

• Excellent customer care skills and a natural ability to make people feel welcome and at ease.
• Strong communication skills including written, verbal and numeric competency.
• Experience of dealing face-to-face with customers in a busy, customer-facing environment.
• Experience of working in a busy environment whilst maintaining a positive, professional manner.
• Confidence in the use of online technology and digital systems.
• Ability to pass on information clearly and concisely to customers of all ages and backgrounds.
• Ability to remain calm under pressure and handle challenging situations with diplomacy and empathy.
• Safeguarding: This post involves working with children, young people and vulnerable adults. All successful candidates will be subject to an enhanced DBS check and must be fully committed to safeguarding and always promoting welfare.

Why Bury Council Leisure?

When you join Bury Council's Wellness and Leisure team, you're not just taking a job. You're becoming part of a mission to make Bury a healthier, happier and more connected place to live. Here's what you can look forward to:

Be Part of History

This is a rare and exciting opportunity to join as a founding team member of the brand-new Radcliffe Hub one of the most significant community investments in the borough in recent years. Help us set the standard from day one.

Real Investment in Your Development

We actively support your professional growth with access to training, qualifications and development opportunities. Whether you're just starting out or looking to build a career in leisure we'll invest in you for the long term.

Local Government Pension Scheme (LGPS)

Enjoy the security and peace of mind of one of the most competitive workplace pension schemes in the country hugely valuable benefit of working for a local authority.

Generous Annual Leave

Benefit from a competitive annual leave entitlement that increases with your length of service giving you more time to rest, recharge and do the things you love.

Full Uniform Provided

Your complete uniform is provided so you're looking and feeling the part from your very first shift.

An Inclusive, Supportive Culture

We celebrate diversity and are genuinely committed to building a team that reflects the community we serve. We support flexible working where operationally possible and foster a culture where everyone feels valued and respected.

Work That Truly Matters

Every shift you work, every customer you welcome and every team member you support you're directly contributing to the health, wellbeing and happiness of Bury's communities. That's not just a job. That's a purpose.

Bury Council is a disability-confident employer.

We encourage applications from all backgrounds and are committed to making reasonable adjustments at any stage of the recruitment process to ensure you can perform at your best. If you require reasonable adjustments to be made to the application or interview process, please let us know.

About Bury

The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way.

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs

We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

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