Concierge

Active Care Group; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Training & development opportunities

Employee discounts & Benefits Hub

Employee assistance programme

Job summary

Active Care Group is seeking a friendly Concierge at Frenchay in the UK. You will greet patients and families, coordinate with catering and nursing teams, and help arrange transport, meals and special occasions.

The role emphasizes hospitality, empathy and a proactive, detail‑oriented approach to creating welcoming environments. You will be the frontline presence for patients, supporting them throughout their recovery journey and ensuring every moment feels personal, calm and well‑presented.

Qualifications

• Hospitality experience is preferred.
• Strong customer service and communication skills.
• Ability to build warm, genuine relationships with patients and families.

Responsibilities

• Be a visible, welcoming point of contact for patients and families from arrival through discharge.
• Assist with arranging transport, restaurant bookings and special occasions.
• Support food and beverage service, coordinating with catering and nursing teams.
• Maintain welcoming, calm reception and patient-facing spaces and build personal connections.

Skills

Hospitality experience

Customer service

People skills

Attention to detail

Job description

Come and join one of the UK’s largest providers in complex care. At Frenchay, we’re building something extraordinary. Across our services, we’re undertaking one of the most ambitious hospitality transformations in neurological rehabilitation, redefining how patients and families experience care at every stage of their recovery. And at the heart of that experience is our Concierge. We’re not looking for someone to simply sit behind a reception desk. We’re looking for someone who genuinely loves looking after people. Someone who notices the small details, remembers a name, anticipates what someone might need and understands that a warm welcome, a thoughtful gesture or simply being there at the right moment can make a real difference. If you come from hospitality and have ever wondered how your skills could have an even greater purpose, this could be it.

What you'll be working:

• Full Time
• 37.5 hours per week
• Working 5 days out of 7, including weekends and bank holidays
• Shift patterns in line with service requirements
• £27,805.25 (FTE) Per annum (Pro rata)

What you'll be doing:

You’ll be one of the most visible and important points of contact for our patients and their families, supporting them from the moment they arrive through their recovery journey and ultimately towards discharge. No two days will be the same. You might be welcoming a new patient and helping them settle into their room, supporting a family visiting for the first time, arranging transport or a restaurant reservation, helping organise a special occasion, or simply noticing that someone needs a little extra attention that day. You’ll also play an important role in the food and beverage experience, helping patients choose their meals, coordinating with our Catering and Nursing teams and ensuring food is delivered accurately, professionally and with genuine hospitality. You’ll regularly speak with patients and families about their experience, listening to what is working well and identifying where we can make things even better. And because every detail matters, you’ll help ensure our reception areas, lounges, dining spaces and other patient‑facing environments always feel welcoming, calm and beautifully presented. Most importantly, you’ll build relationships. You’ll get to know the people behind the patient, understanding their preferences, routines and the things that can make their stay feel more personal, comfortable and human.

What We’re Looking For :

Hospitality experience matters, but your personality matters just as much. We’re looking for someone warm, confident, polished and naturally attentive. Someone who enjoys meeting people and building genuine relationships. Someone who notices the details others might miss and takes pride in making people feel recognised, comfortable and cared for. You’ll ideally have experience within a 5-star hotel, luxury hospitality, premium residential environment, healthcare or another high‑standard customer service environment. Experience in food and beverage service would be particularly valuable, as this forms an important part of the Concierge experience. You’ll be organised, proactive and comfortable managing several priorities at once, while remaining calm and professional when situations become challenging. You’ll also understand that neurological rehabilitation is very different from a hotel. Some of the people you meet will be going through incredibly difficult moments in their lives, so empathy, emotional intelligence, discretion and sensitivity are essential. Above all, we’re looking for people who genuinely believe that Every Detail Matters. Every Moment Heals.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company https://activecaregroup.co.uk/