Concierge

Trident Housing Association Limited; Wednesbury; On-site; GBP 10,000 - 15,000; Part time

Job summary

An established industry player is seeking a dedicated Day Concierge to join their team at Sandwell Services. This part-time role focuses on providing essential reception duties, ensuring building security, and maintaining a clean and safe environment. The ideal candidate will possess strong communication skills, the ability to work independently, and a proactive approach to supporting vulnerable individuals. With flexible working options and generous annual leave, this position offers a rewarding opportunity to make a difference in the community while working in a supportive environment. If you are passionate about helping others and ensuring safety, this role is perfect for you.

Benefits

34 days annual leave

Birthday leave

New Home leave

Life assurance (3 x salary)

Employee Assistance programme

Employee Wellbeing programme

Flexible Working options

Qualifications

• Experience working in relevant settings and strong risk assessment skills.
• Ability to communicate effectively and solve problems independently.

Responsibilities

• Provide reception duties and monitor building security.
• Perform cleaning duties and undertake routine building checks.

Skills

Risk assessment skills

Communication skills

Problem-solving

Ability to lone work

Relationship building

Education

Experience in relevant settings

Job description

90942/ Concierge

Location: Sandwell Services

Salary: £10,025.60 per annum

Hours per week: 16 hours

Contract type: Part Time (Currently Weekends Saturday – Sunday)

About the role

We are looking to recruit a Day Concierge at Sandwell Services. The role is to provide reception duties (door entry and telephone), monitor building security, monitor health & safety, and provide cleaning services to the building.

Functions to customers as part of the service include appointment booking, post/letters management, and activities and wellbeing services.

In-line with incident and safeguarding processes, raise any concerns and report these in line with Policy and Procedure.

You will also receive visitors and customers at reception and support them in a professional, polite, and courteous manner whilst dealing with all routine enquiries.

The role will:

• Undertake routine building checks to ensure security.
• Carry out health and safety and fire checks.
• Perform cleaning duties to ensure tidiness of the building.
• Void clean properties ready for the next occupant.
• Monitor CCTV, as well as keeping accurate and appropriate recordings of activities undertaken throughout the night.
• The role will require you to lone work for the duration of the shift although managers, support staff, and partner agencies may be in the building at the same time.
• The role will require travel between 3 sites and responding to emergencies when required.

The benefits:

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

• Experience of working within relevant settings
• Strong risk assessment skills
• Proactivity, with the understanding of issues vulnerable people may face
• Ability to lone work
• Communicate effectively; verbally, non-verbally, and in writing
• Sensitively adapt language and communication style
• Ability to develop and establish relationships with all
• Ensure confidentiality relating to customers and staff
• Solving problems using own initiative
• Experience of working with multiple stakeholders
• Produce high-quality documentation when requested
• Flexible and well-suited to change

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience, and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at the interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS).