Concierge

Ballymore; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established property management company is seeking a concierge to provide exemplary service to residents at their estate in East London. The role involves maintaining security, efficiently managing resident inquiries, and ensuring a pleasant living environment. We are looking for an individual with a professional demeanor who is able to handle high-pressure situations and build rapport with residents.

Qualifications

• Polite, confident, patient, and professional demeanor.

Responsibilities

• Provide quality service to residents, handle requests efficiently.
• Maintain security and safety within the building.
• Handle enquiries with professionalism across various channels.

Skills

Professional demeanor

Customer service

Communication

Job description

Location of work: Royal Wharf, East London - Silvertown

Hours of work: 4 on 4 off, Days & Nights (7:00 - 19:00 & 19:00 - 7:00)

Duties & Responsibilities:

• Provide a quality service to residents, ensuring requests are handled efficiently and promptly.
• Assist in maintaining the security of residents and the building at all times, ensuring safety for all.
• Handle requests & enquiries to the Concierge Department professionally via in person, email, or telephone.
• Accept and issue resident parcels.
• Meet and greet residents, guests, and clients, demonstrating a professional stand-to-greet service.
• Maintain smooth communication systems within the estate, including telephones, radios, intercoms, and b. Life system.
• Authorize access to areas, ensuring only permitted persons are granted entry.
• Issue visitor parking permits and explain onsite parking procedures.
• Coordinate with security staff, reporting any concerns or incidents.
• Collaborate with cleaning staff regarding rubbish removal, following operating procedures.
• Report security, health, and safety issues accurately.
• Report incidents or complaints appropriately.
• Safeguard security keys, issuing only to authorized personnel with proper documentation.
• Participate in cross-training with other resort departments.
• Respond to resident enquiries via the b. Life system within specified timeframes.
• Manage residents’ dry cleaning/laundry, completing relevant paperwork.
• Conduct apartment & estate key audits during night shifts, following up on missing keys.
• Proactively address maintenance and cleaning issues within the estate.
• Maintain a safe environment for all estate visitors and residents.
• Handle people's data securely, complying with GDPR, including locking PCs when unattended.
• Report accidents and record them appropriately.
• Manage lobby lighting schedules.
• Handle high-pressure situations calmly, managing queues and complex issues effectively.
• Perform monthly stock checks of first-aid supplies and concierge stock, reordering as needed.
• Assist residents proactively and efficiently, ensuring proper follow-up.
• Maintain comprehensive knowledge of all essential aspects of the resort.
• Build and maintain good rapport with residents.

Skills, Experience & Qualifications:

• Polite, confident, patient, and professional demeanor.