Concierge

LEONARDO HOTELS; Manchester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referral

Wellbeing calendar

Training & progression

Job summary

The Midland Concierge at Leonardo Hotels welcomes guests on arrival and guides them to a memorable stay in Manchester, delivering warm, attentive service from first contact.

You’ll provide local recommendations, manage guest requests with tact, and work closely with colleagues across departments to exceed expectations in a fast-paced environment.

As an ambassador for the hotel and the Leonardo Hotels family, you’ll uphold brand standards and help create exceptional guest moments every day.

Responsibilities

• Greet and welcome guests on arrival as the first point of contact.
• Provide guidance and local recommendations to enhance guest stays.
• Deliver first-class service in a fast-paced hotel environment.
• Act as an ambassador for The Midland, Leonardo Hotels estate, and uphold brand standards.

Job description

LMM - The Midland is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio. The Concierge will support the smooth running and objectives of the Concierge department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests. If you’re our ideal Concierge, you will: • Take all opportunities to exceed guests’ expectations • Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city! • Have a genuine desire to support others in a fast-paced environment • Be able to organise and prioritise multiple requests at any given time Some of the perks our Concierge could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Concierge?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!