Concierge

Leonardo Hotels; City Of London; Presencial; GBP 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discounts

Recognition program

Thank You Week

Training & progression

Descripción de la vacante

Leonardo Hotels Concierge role guiding guests with warmth and local knowledge to ensure memorable stays. As the first point of contact, you’ll greet guests, deliver first-class service, and represent the hotel and Leonardo Hotels estate with its values.

You’ll collaborate across departments to meet service standards and contribute to a welcoming guest experience. We value respect, dignity, and fairness while supporting a dynamic team, ongoing training, and clear progression within the Leonardo

Responsabilidades

• Take all opportunities to exceed guests' expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city
• Have a genuine desire to support others in a fast-paced environment
• Be able to organise and prioritise multiple requests at any given time

Descripción del empleo

The Concierge will support the smooth running and objectives of the Concierge department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first-class service to our guests.

If you're our ideal Concierge, you will:

• Take all opportunities to exceed guests' expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Have a genuine desire to support others in a fast-paced environment
• Be able to organise and prioritise multiple requests at any given time

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!