Concierge

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading hospitality company as a Concierge in London, where you will be the first point of contact for guests. Your role will involve providing exceptional customer service, managing guest inquiries, and ensuring a welcoming atmosphere. With a focus on positive interactions and local knowledge, you'll help create memorable experiences for visitors at one of the UK's premier hotels.

Benefits

High street discounts

Team Member Travel Program

Healthy meals provided

28 days holiday increasing to 33

Discounted dental and health cover

Qualifications

• Must maintain high standards of customer service.
• Previous experience in Concierge is advantageous.

Responsibilities

• Serve as a key point of contact for Guests.
• Provide information and booking services for various enquiries.
• Maintain safety guidelines around lobby areas.

Skills

Positive attitude

Good communication skills

Customer service

Knowledge of the local area

Education

Previous experience in a hotel environment

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!-No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Good Godfrey’s honours The Waldorf’s original house band – Howard Godfrey & The Waldorfians. With its dark oak paneling and 1920’s soundtrack, our guests journey back in time to the opulence and elegance of the Roaring ‘20s. With expertly crafted cocktails, our team blends history, flavour, and style for a timeless experience.

Proudly offering some of the best meetings and events facilities in the city, The Waldorf Hilton London hosts many prestigious conferences and meetings within the hotel’s modern and flexible venues, most of which have natural daylight.

Once the ballroom setting for 'A Night to Remember', the opulent Palm Court is flooded with natural daylight and is perfect for your conference/exhibition catering area or for your grand celebration. Adorned with original Edwardian features such as columns and cornicing, the Palm Court accommodates up to 400 Guests or up to 900 when combined with the adjacent Adelphi suite.

Entertain up to 350 seated guests (500 standing) in the beautiful Adelphi suite which features state-of-the-art lighting. Marvel at the grand columns and elegant chandeliers which adorn this unique and magnificent space. The room can be set up to include a stage at the front and centre of the room and special lighting sets an unforgettable scene.

Salary: £13.80 per hour plus incentives schemes

Benefits:

A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

High street discounts:with Perks at Work

Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Healthy mealsprovided

Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounteddental and health cover

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company