Concierge

The QHotels Collection; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf including green"

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Support with training & professional资格

Various learning & development

Employee Assistance Program - Hosp. A

Refer a friend scheme

Free parking

And more benefits

Job summary

The QHotels Collection in Leeds is seeking a friendly hospitality professional to be the first impression for guests. You will greet guests, help them with check-in, take payments, and handle administrative tasks with warmth and professionalism.

You will join a team that values guest satisfaction, offering gym membership, hotel discounts across the group, training support, and progression opportunities across The QHotels Collection.

Qualifications

• Passion for customer service and guest satisfaction.
• Experience in a customer facing role.
• Ability to handle conflicts calmly and professionally.
• Strong time management and organizational skills.

Responsibilities

• Greet guests, assign rooms, take payments and perform general admin duties while ensuring guest satisfaction.

Skills

Customer service

Customer facing

Conflict resolution

Time management

Organizational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)


• Discounts across golf including membership, guest rates, green fees, buggies and clothing


• Discounts across The QHotels Collection


• Family & Friends discounts in hotels across The QHotels Collection


• Support with training & professional qualifications, including course fees!


• Various learning & development available


• Access to an Employee Assistance Program - Hospitality Action


• Refer a friend scheme


• FREE parking


• AND much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you'll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customerservice


• Have worked in a customer facingrole


• Conflict resolutionexperience


• Ability to work underpressureand multi-task


• Strong time management andorganizational skills

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.