Concierge

JR United Kingdom; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Concierge team member to provide exceptional hospitality services at Farnborough Airport. Responsibilities include greeting passengers, managing luggage, and facilitating arrival and departure processes, with a focus on delivering first-class customer service. Candidates should have experience in customer-facing roles and be flexible regarding shift patterns, with numerous perks and an attractive benefits package offered.

Benefits

25 days holiday per year

Workplace pension scheme

Life assurance

Access to private medical treatments

Electric vehicle scheme

Annual free bike maintenance

Free onsite parking

Cycle to work scheme

Employee Assistance Programme

Discounts on accommodation and food

Qualifications

• Evidence of right to work in the UK.
• Full 5-year employment/education history.
• Ability to obtain a Criminal Record Check.

Responsibilities

• Ensure first-class hospitality for visitors.
• Greet passengers and manage luggage.
• Facilitate arrival and departure processes.

Skills

Customer-facing experience

First-class customer service

Flexibility

Communication

Job description

Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Manager.

Within this role, you will work as part of a team to:

1. Ensure all visitors, including passengers, crews, and tenants/employees, always receive first-class hospitality.
2. Greet passengers and crew at the door, identify their flight, accompany them to the lounge as required, and handle their luggage appropriately.
3. Keep passengers waiting in the terminal informed about their flight status, guide them to the company vehicle when ready to board, and manage their luggage.
4. Offer Concierge services to passengers and crews, ensuring their requirements are met or providing alternatives.
5. Facilitate arrival and departure processes for passengers, including checks by Government agencies (Immigration, Customs, etc.).
6. Perform administrative duties when required and assist the Operations/Reception team as needed.
7. Demonstrate and promote the company values of Proud, Passionate, Ambition, and Together in daily work.
8. Participate in volunteering opportunities to support the company’s goal of being an Employer of Choice and Responsibility locally.
9. Adhere to company policies, procedures, and safety standards, including compliance with legislation and environmental standards.
10. Support the team with ad hoc activities and tasks as reasonably requested.

About you

1. Evidence of right to work in the UK.
2. Experience in a customer-facing role.
3. Full 5-year employment/education history with no unaccounted gaps.
4. Ability to obtain a clear Criminal Record Check (CRC) for security clearance.
5. Ability to obtain and maintain a Farnborough Airport Driving Permit.
6. Hold a full valid UK driving license or equivalent.
7. Experience in delivering first-class customer service.
8. Flexible approach and ability to work various shift patterns.
9. Airside driving experience.
10. Customer-facing/Concierge experience.

What we can offer you

1. 25 days holiday per year (pro-rata for part-time), plus public holidays.
2. Workplace pension scheme with enhanced contributions.
3. Life assurance.
4. Access to private medical treatments after probation.
5. Electric vehicle scheme (after 9 months).
6. Annual free bike maintenance.
7. Free onsite parking.
8. Cycle to work scheme.
9. Employee Assistance Programme and helpline.
10. Discounts on accommodation and food at affiliated establishments.
11. Additional perks like social events and employee offers.