Concession Supervisor

Jimmy Choo; Greater London; On-site; GBP 26,000 - 42,000; Full time

Job summary

Jimmy Choo is seeking a Sales Supervisor to support the Store Manager in achieving targets and KPIs while ensuring the team delivers exceptional customer service in a luxury boutique.

You will train the team on product construction, materials, care and design, manage stock, oversee VM standards, and grow the client database to drive repeat visits and loyalty. Fluency in English is required and additional languages are advantageous.

Qualifications

• Excellent written and verbal communication skills.
• Visual merchandising experience in luxury retail.
• Fluent English; other languages advantageous.
• Knowledge of luxury market and customer service.
• Able to manage multiple priorities in a multinational environment.

Responsibilities

• Support Store Manager in achieving targets and KPIs.
• Ensure exceptional customer service aligned with brand standards.
• Train team on product construction, materials, care and design.
• Manage client database to drive repeat visits and loyalty.
• Oversee stock management and visual merchandising.
• Ensure health and safety and store procedures are followed.
• Assist with boutique operations and back-of-house tasks.

Skills

Communication

Visual Merchandising

Fluent English

Other languages

MS Office

Luxury market knowledge

Leadership

Tools

Microsoft Office Suite

Job description

Sales Supervisor– Jimmy Choo Main responsibilities include:• Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed• Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony• Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated• Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty• Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team and the Company• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this• Ensuring that customer complaints are promptly and successfully resolved • Supporting the Management Team with successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy• Assisting in organising and managing stock takes as and when required • Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times• Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company• Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures• Supporting with any back of house and administrative operations as requested • Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store• Developing a detailed knowledge of the product including construction, materials, care and designing order to provide exceptional and knowledgeable customer service• Building, developing and maintaining your own client database ensuring repeat visits and customer loyaltyCompetencies and Experience Required:• Excellent communication skills both written and verbal*Visual merchandising experience• Fluent English • Additional languages advantageous• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint• Knowledge and understanding of the luxury market, customer service and fashion• Successfully handles multiple demands and competing priorities in a multinational business• Seeks opportunities to be proactive and pre-empt boutique and team issues• Demonstrates respect, leadership capabilities and regularly exceeds expectations• Shows innovation and initiativePersonal Attributes:• Enthusiastic, self-confident and self-motivated• Understand and represent the luxury lifestyle image of Jimmy Choo • Professionalism is maintained under all circumstances• Prepared to go the extra mile to achieve targets—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:26,000.00 - 41,500.00 GBP