Concession Supervisor

Michael Kors; Greater London; On-site; GBP 26,000 - 42,000; Full time

Job summary

Capri Holdings Limited's Jimmy Choo boutique in Greater London seeks a Sales Supervisor to support the Store Manager, drive targets and lead the team in delivering exceptional luxury service. You will train staff, manage stock, CRM and visual merchandising to reflect the brand.

Maintain high standards of customer care, resolve issues promptly, oversee day-to-day operations, and uphold the glamorous lifestyle image through appearance and conduct.

Qualifications

• Excellent written and verbal communication skills.
• Visual merchandising experience in luxury retail.
• Fluent English; additional languages are a plus.
• Demonstrated leadership and ability to manage multiple priorities.

Responsibilities

• Support the Store Manager in achieving targets and KPI’s; lead the team.
• Ensure exceptional customer service and exceed expectations via Selling Ceremony.
• Provide training on product construction, materials, care, and design.
• Build and maintain a client database to encourage repeat visits.
• Oversee daily boutique operations, stock, admin, and visual merchandising.
• Model luxury lifestyle image through CRM, appearance, and behavior.
• Resolve customer complaints promptly and effectively.
• Support health, safety, and security in line with company policy.
• Assist with back-of-house tasks and ad-hoc duties as required.
• Develop product knowledge to enhance customer service.
• Grow your own client base and loyalty.

Skills

Communication skills

Visual merchandising

Fluent English

Additional languages advantageous

Microsoft Office

Excel

Word

PowerPoint

Leadership capabilities

Customer service

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Sales Supervisor – Jimmy Choo Main responsibilities

• Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed
• Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
• Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
• Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
• Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team and the Company
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Ensuring that customer complaints are promptly and successfully resolved
• Supporting the Management Team with successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Assisting in organising and managing stock takes as and when required
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
• Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures
• Supporting with any back of house and administrative operations as requested
• Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store
• Developing a detailed knowledge of the product including construction, materials, care and designing order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty

Competencies and Experience Required

• Excellent communication skills both written and verbal
• Visual merchandising experience
• Fluent English
• Additional languages advantageous
• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully handles multiple demands and competing priorities in a multinational business
• Seeks opportunities to be proactive and pre-empt boutique and team issues
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Shows innovation and initiative

Personal Attributes

• Enthusiastic, self-confident and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

26,000.00 - 41,500.00 GBP