Concession Store Manager - Bristol

Association of Cycle Traders; West of England; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

£3k starting bonus (DOE)

28 days’ paid holiday

Staff discounts

Cycle to Work scheme

Training & development opportunities

Opportunity to work with leading bike 

brands

Job summary

Leisure Lakes Bikes is opening a new concession within GO Outdoors Bristol and seeks an experienced Store Manager to lead the team and drive performance. You will oversee day-to-day operations, ensure top‑notch customer service, and coordinate with GO Outdoors management to deliver a successful launch.

The role offers a competitive salary (£30,500-£32,500) plus a £3k starting bonus on DOE, plus benefits and staff discounts.

Qualifications

• Retail management experience with leadership skills.
• Track record of achieving sales targets.
• Customer-focused with strong service focus.
• Organised, proactive and able to manage priorities.
• Proficient with retail systems.

Responsibilities

• Lead, motivate and develop the concession team.
• Drive sales and hit performance targets.
• Deliver outstanding customer service and product expertise.
• Manage stock levels, merchandising and product availability.
• Oversee workshop bookings and service standards.
• Maintain good relationships with GO Outdoors management.
• Recruit, train and coach team members.
• Ensure company policies and procedures are followed.
• Manage rotas and day-to-day operations.
• Monitor KPIs and implement action plans.

Skills

Passionate about cycling

Retail management experience

Sales target focus

Customer service oriented

Organised

Computer literacy

Interpersonal communication

Job description

Employer Leisure Lakes Bikes Job reference 35701Emp Location BRISTOL, Somerset Salary range £30,500-£32,500 + £3k STARTING BONUS DOE Job added 26 October 26 Final date for applications n/a

Job Description

Who we are:

We are a family-run cycle retailer with stores nationwide and a thriving e-commerce operation. Proud to be one of the UK’s leading cycling retailers, we have built our reputation on exceptional customer service, earning a 5-star Trustpilot rating and the loyalty of cyclists across the country.

We offer an extensive range of mountain bikes, road bikes, and e-bikes from the world’s leading brands, alongside clothing, accessories, and equipment. Our expert workshop teams provide professional servicing and repairs, ensuring we support our customers at every stage of their cycling journey.

Passionate about cycling and committed to excellence, we’re always looking for enthusiastic individuals to join our growing team and help deliver the outstanding experience our customers have come to expect.

Join the Team at Leisure Lakes Bikes – New Concession Opening in Bristol - FEB 2027

Are you passionate about cycling and ready to take the next step in your retail management career?

We’re excited to be opening a brand-new Leisure Lakes Bikes concession within GO Outdoors Bristol and are looking for an experienced and motivated Store Manager to lead the team.

This is an exciting opportunity to play a key role in launching and developing a new location, driving sales performance, delivering exceptional customer service, and creating a positive and engaging environment for both customers and colleagues.

The Role

As Concession Store Manager, you will be responsible for the day-to-day operation of the concession, ensuring high standards of customer service, commercial performance, and team development.

Your Responsibilities Will Include

• Leading, motivating, and developing the concession team
• Driving sales and achieving performance targets
• Delivering outstanding customer service and product expertise
• Managing stock levels, merchandising, and product availability
• Overseeing workshop bookings and service standards
• Maintaining excellent relationships with GO Outdoors management and colleagues
• Recruiting, training, and coaching team members
• Ensuring company policies and procedures are followed
• Managing rotas, staffing levels, and day-to-day operations
• Monitoring key performance indicators and implementing action plans where required

Skills/Experience Required

What We’re Looking For

We Are Seeking An Individual Who Is

• Passionate about cycling and the cycling industry
• An experienced retail manager or supervisor with proven leadership skills
• Commercially aware with a track record of achieving sales targets
• Customer-focused and committed to delivering exceptional service
• Organised, proactive, and able to manage multiple priorities
• Computer literate and confident using retail systems
• An effective communicator with strong interpersonal skills

Previous experience within the cycling industry would be advantageous, although strong retail management experience from a similar environment will also be considered.

What We Offer

• Competitive salary £30,500-£32,500 + £3k STARTING BONUS DOE
• Performance-related bonus opportunities
• 28 days’ paid holiday per year
• Generous staff discounts
• Access to our Cycle to Work scheme
• Ongoing training and development opportunities
• The opportunity to work with some of the world’s leading cycling brands

Working Hours

Our concession stores operate seven days per week, depending on location, with trading hours typically ranging from 9:00am to 8:00pm. Successful candidates must be flexible and available to work across these operating hours with split shifts, including weekends and peak trading periods.

If you have the relevant experience, leadership skills, and a passion for cycling, we’d love to hear from you.