Concession Manager

Annoushka Fine Jewellery; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

A luxury jewellery retailer in Greater London is seeking an experienced Concession Manager to lead a high-performing team and deliver exceptional client service. This role requires proven experience in luxury retail, strong commercial acumen, and a passion for fine jewellery. Responsibilities include achieving sales targets, managing daily operations, and leading client engagement through events and consultations. The successful candidate will embody the brand's ethos while fostering a positive team culture.

Qualifications

• Proven experience as a concession or store manager in luxury retail.
• Strong commercial acumen with a successful sales track record.
• Excellent interpersonal skills to build strong relationships.
• Excellent communication and relationship-building skills.

Responsibilities

• Set standards of client service excellence for unparalleled experiences.
• Lead the team to achieve sales targets and KPIs.
• Manage daily operations and maintain brand standards.
• Recruit, motivate and develop staff; set performance expectations.
• Maintain brand standards and VM alignment.

Skills

Client service excellence

Sales performance

Communication

Team leadership

Relationship building

Luxury retail

Tools

POS systems

CRM software

Microsoft Office

Job description

About Us

At Annoushka, we welcome applicants who act with integrity and bring warmth, kindness, curiosity, positivity and responsibility into everything they do.

We are seeking an experienced Concession Manager with a passion for jewellery and a love of people, who is motivated by delivering excellence in client experience and positive sales outcomes. This role is responsible for leading a high-performing concession team, driving commercial success within a luxury store environment.

As Concession Manager, you will create the environment for your team to consistently deliver client service excellence, build lasting relationships and bring our brand to life through expert storytelling and beautifully executed events.

About Us

“We create jewellery to be loved and lived in, never saved for best – live in it, wear it all, wear it whenever.”

Founded by British fine jewellery designer Annoushka Ducas MBE, our brand is celebrated for its exquisite, story-driven designs that captivate women who cherish quality, innovation, and personal style. Our brand is as unique and inspiring as the women we design for. We have boutiques in Chelsea, Mayfair and Hong Kong, and concessions in some of the world’s most famous department stores including Harrods and Liberty.

What you will do

Client Experience & Commercial Performance

• Set the highest standards of client service excellence, ensuring every client receives a warm, memorable and personalised experience.
• Lead from the front to achieve sales targets and KPIs through effective clientelling and client engagement.
• Grow a loyal client base that drives repeat visits, advocacy and long-term relationships.
• Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy through leadership and client interaction.
• Recruit, motivate and develop a high-performing team.
• Take full responsibility for team performance with clear expectations, confidence and care.
• Ensure the team excels in product knowledge, storytelling, consultations and aftercare.
• Build a positive, inclusive culture rooted in collaboration, accountability and pride in the Annoushka brand.
• Deliver regular feedback and performance conversations to support continuous improvement.

Operations & Standards

• Own the rota to ensure optimal coverage.
• Track performance and use reporting insights to drive action.
• Oversee stock, transfers and administration with accuracy and pace.
• Manage repairs and after-sales seamlessly to protect client trust.
• Maintain smooth daily operations with excellent standards, keeping the concession immaculate, welcoming and aligned to brand and VM standards.

Events & Client Engagement

• Work with the Head of Sales to plan and deliver engaging and thoughtful client events and activations.
• Support launches, trunk shows and bespoke appointments to drive engagement and sales.
• Follow up effectively to deepen relationships and strengthen brand loyalty.

What you will bring

• Proven experience as a concession or store manager within luxury, fine jewellery or premium retail.
• Strong commercial acumen with a track record of driving sales performance and delivering client service excellence.
• Confident, hands-on leader with the ability to inspire, coach and develop teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
• Passion for fine jewellery, craftsmanship and storytelling, with deep appreciation of the luxury client mindset.
• Exceptional storyteller with a deep understanding of luxury clients and relationship-driven selling.
• Highly organised, detail-oriented and confident managing retail operations and administration.
• Proactive, hands-on and solutions-focused, with a genuine enthusiasm to work in a fast-paced flagship environment.
• Confident using POS, CRM and retail systems to drive performance and client engagement, with proficiency in Microsoft Office.

If this sounds like you, please submit your CV and cover letter by following this link. In your cover letter, please give an example of delivering client service excellence that you are particularly proud of. Please also indicate salary expectations and notice period (if any) with your current employer.

Deadline for applications: 01 March 2026.

Due to the anticipated volume of applications, we regret that we will only be able to respond to your application should you be selected for initial interview. Thank you for your interest in working for Annoushka!

Annoushka is an equal opportunities employer, committed to encouraging equality, diversity and inclusion within our teams and providing a working environment which is free from harassment, intimidation and discrimination. We firmly believe in respect for an individual’s personal dignity.

We are committed to the equal treatment of all current and prospective employees and do not discriminate on the basis of age, disability, race or ethnicity, religion or belief, sex, sexual orientation, pregnancy or maternity, gender identity, or marriage or civil partnership. We actively seek to employ individuals from a range of backgrounds to nurture an environment of creativity that positively values the differences in others. We base our employment decisions only on merit, job requirements and business needs.