Compliant Operations Senior Manager

Lloyds Banking Group; Manchester; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a senior leader to oversee complex regulatory compliance operations. In this dynamic role, you will lead a multifaceted team of approximately 600 colleagues, focusing on operational excellence and risk management. Your expertise in regulatory compliance and continuous improvement will be critical in ensuring seamless integration into daily operations. The company values diversity and inclusion, offering a collaborative work environment that fosters growth and innovation. If you are passionate about making a meaningful impact in financial services, this opportunity is perfect for you.

Benefits

Up to 15% pension contribution

Annual bonus (performance-based)

Share schemes including free shares

Flexible benefits such as shopping discounts

30 days' holiday plus bank holidays

Qualifications

• Extensive experience leading large operations teams onshore and offshore.
• Strong background in continuous improvement methodologies.

Responsibilities

• Plan and control resources to meet performance and compliance standards.
• Manage relationships with stakeholders and represent the company externally.

Skills

Leadership

Regulatory Compliance

Continuous Improvement

Risk Management

Six Sigma

Lean Methodologies

Job description

End Date: Wednesday 14 May 2025

Salary Range: £76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

We are seeking a senior leader to oversee our complex regulatory compliance operations and customer-facing back-office teams. The successful candidate will have extensive experience leading large onshore and offshore teams, with a strong understanding of operational and regulatory landscapes to ensure seamless compliance integration into daily operations.

About Lloyds Banking Group

We are evolving by investing in our people, data, and technology to meet the changing needs of our 26 million customers. We embrace collaborative, agile work styles to deliver the best outcomes for colleagues, customers, and businesses. Join us on this journey!

Role Overview

You will lead a multi-faceted team of approximately 600 colleagues across onshore and offshore supplier teams, supporting multiple business units with a shared services model. Your focus will be on operational excellence, risk management, continuous improvement, and outstanding service delivery.

Teams You Will Lead

1. Court Production Order Unit: Ensures compliance with legal and regulatory requirements related to civil and criminal enforcement, responding to legal orders and requests.
2. Banking Operations Unit: Manages front-line customer service and back-office processing across various banking products, ensuring seamless operations and compliance.

Key Responsibilities

• Plan, coordinate, and control resources to meet performance, service, and compliance standards within risk appetite and budget.
• Support change initiatives and ensure the safe delivery of transformation projects.
• Monitor regulatory landscape changes and adjust practices accordingly.
• Promote a positive people culture and continuous improvement.
• Manage relationships with internal stakeholders and represent Lloyds externally in legal and regulatory matters.
• Invest in capability growth through mentoring and development.

Candidate Profile

• Extensive experience leading large operations teams onshore and offshore.
• Strong background in continuous improvement, Six Sigma, and Lean methodologies.
• Proven success in regulatory compliance within operations.
• Experience in process streamlining and offshoring operations.
• Knowledge of retail banking products is desirable.
• Familiarity with legal disclosures and procedures is advantageous.

Benefits

• Up to 15% pension contribution
• Annual bonus (performance-based)
• Share schemes including free shares
• Flexible benefits such as shopping discounts
• 30 days' holiday plus bank holidays

Our Commitment

We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong and can thrive. Join us to make a meaningful difference in financial services and help Britain prosper.