Compliant Operations Senior Manager

Lloyds Banking Group; Manchester; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a Compliant Operations Senior Manager to lead a large team in ensuring regulatory compliance across multiple business units. This pivotal role requires a leader with a proven track record in managing complex operations and driving continuous improvement. You'll have the opportunity to shape the future of compliance within the organization while championing a culture of excellence and collaboration. If you're passionate about making a meaningful impact in a dynamic environment, this role is perfect for you.

Benefits

Generous pension contribution up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Qualifications

• Extensive experience leading large operations teams onshore and offshore.
• Strong background in continuous improvement and operations excellence.

Responsibilities

• Lead a large compliant operations team of circa 600 colleagues.
• Ensure compliance is integrated into everyday operations.

Skills

Leadership in Operations

Regulatory Compliance

Continuous Improvement

Risk Management

Process Streamlining

Education

Bachelor's Degree

Master's Degree

Tools

Six Sigma

Lean Methodologies

Job description

Join to apply for the Compliant Operations Senior Manager role at Lloyds Banking Group

Join to apply for the Compliant Operations Senior Manager role at Lloyds Banking Group

This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Lloyds Banking Group

Talent Acquisition - Software Engineering, Human Centred Design, Digital, Product, Technical, Data & AI,

JOB TITLE: Compliant Operations Senior Manager.

SALARY: £76,000pa to £89,500pa plus the benefits listed below.

LOCATION: Belfast, Bristol, Cardiff, Glasgow, Halifax, Leeds, Manchester.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at the listed hubs.

About the opportunity

We're looking for a senior level leader to drive excellence in our complex regulatory compliance operations and customer-facing back-office teams. The successful candidate will have a proven track record in leading large operations team on and offshore. This role requires a nuanced understanding of both operational and regulatory landscapes, ensuring that compliance is seamlessly integrated into everyday operations. If you are a proactive scale-leader who excels in large-scale compliant environments and is passionate about driving meaningful change, we want to hear from you.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too!

Want to hear more?

As the Senior Manager for a large, compliant operations team, you will lead a multi-faceted function within Lloyds Banking Group of circa 600 colleagues across onshore and offshore supplier teams; delivering a shared services model for the group that supports multiple business units in providing outstanding services to our customers. This specialist role requires exceptional leadership and deep expertise in managing complex, compliant operational processes. The role demands a strong focus on scale-leadership, operational excellence, risk management, and continuous improvement while maintaining exceptional service delivery and collaboration across all supported functions.

About the teams you'll be leading

1) Court Production Order Unit

The operations compliance arm of the team is responsible for ensuring that the Bank remains compliant with Group Policy and legal requirements relevant to civil and criminal enforcements. The Court Production Order (CPO) Unit responds to legal court orders and requests served upon the Group by competent authorities and law enforcement agencies, compelling LBG to block accounts, disclose customer data, and confiscate funds. Knowledge of how an operations team integrates regulatory compliance into their processes will be beneficial.

2) Banking Operations Unit

The operations customer facing arm of the team is dedicated to the seamless integration of front-line customer service with back-office processing. Banking Operations fulfils many ad-hoc operational tasks across a number of Everyday Banking products (EDB): Personal Current Accounts, Credit Cards, Savings, and our telephony estate of Consumer Relationships. Many of these tasks are exceptions falling out of an automated straight-through-process owned by our EDB division. Knowledge of Retail bank product offerings will be beneficial.

Day to day you'll:

Plan, coordinate, direct, and control resources across the function to achieve planned performance and agreed service and compliance standards within risk appetite and against budgeted costs.

Support change activities, the safe delivery of transformation into the business unit, and manage risk across processes to ensure sustainable compliance.

Stay updated on shifts within the regulatory landscape and internal Lloyds Banking Group changes; with the support of your team - assessing their potential impact on the bank's operations and making necessary adjustments to compliant practices and local procedures.

Visibly champion our push forward our people-culture transformation plans.

Champion continuous improvement, and control by design introducing further simplicity to processes, reducing friction, mitigating risk and potential distress to customers.

Manage relationships with strategic internal customers and act as their business partner, while typically using large support teams to ensure their satisfaction.

Engage with external networks, and at times represent LBG externally where input is required against external criminal and civil matters where LBG are under legal compulsion to disclose data or material.

Takes responsibility to formally grow capabilities within a significant functional area of the business, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods.

About you

Extensive experience leading large operations teams both onshore and offshore.

Strong background in continuous improvement and operations excellence, with skills in Six Sigma and Lean methodologies.

Demonstrated success in implementing regulatory compliance within operations environments.

Proven track record in streamlining processes and enhancing operational capabilities, including experience with offshoring operations to external suppliers.

Working knowledge of retail banking product offerings, including savings, loans, and current accounts, is desirable but not essential.

Familiarity with legal disclosures and procedures under civil or criminal compulsion (e.g. court production orders) is advantageous but not required.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

Want to do amazing work, that's interesting and makes a difference to millions of people?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Other

• Industries

  Banking and Financial Services

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