Compliance Monitoring and Assurance Manager

Santander UK; Glasgow; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Compliance Monitoring and Assurance Manager to enhance their risk management framework. This role involves leading compliance reviews, ensuring effective stakeholder engagement, and producing insightful reports to drive improvements in customer outcomes. The successful candidate will have a strong background in regulatory risk assurance and a proactive approach to problem-solving. With a hybrid working model and a competitive benefits package, this position offers a unique opportunity to thrive in a supportive environment while making a significant impact on compliance practices.

Benefits

Discretionary performance-related annual bonus

8% employer pension contribution

30 days’ holiday plus bank holidays

£6,000 car allowance

Company funded private medical insurance

Voluntary healthcare benefits

Death-in-service benefit

Income protection insurance

Employee discounts on products

Flexible working arrangements

Qualifications

• Proven ability to lead compliance reviews focusing on regulatory risks.
• In-depth knowledge of UK regulatory requirements and frameworks.

Responsibilities

• Lead compliance monitoring to assess the effectiveness of controls.
• Produce high-quality reports communicating findings to stakeholders.

Skills

Risk-based compliance reviews

Conduct and regulatory risk assurance

Analytical skills

Problem-solving skills

Stakeholder management

Job description

Compliance Monitoring and Assurance Manager

Direct message the job poster from Santander UK

Compliance Monitoring and Assurance Manager | S3 | Compliance

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

This is a fantastic opportunity to dive straight into our Conduct and Compliance risk management framework. You’ll use your expertise in assessing and reporting on Conduct and Compliance risk management, behaviours and attitudes to help deliver the Compliance Monitoring and Assurance strategy across the UK.

You’ll lead and report on risk-based assurance reviews that identify risk and control themes, potential customer harms and associated root causes. You’ll drive the corrective action required to mitigate the root cause of customer harms and enhance associated first line control frameworks.

If you have experience in a similar role combined with an inquisitive mindset, this could be the perfect opportunity to develop your career at the heart of the action.

The difference you’ll make:

• Leading the planning and execution of compliance monitoring to assess the effectiveness of the bank’s systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks
• Managing review teams, ensuring full accountability for scoping, testing, and reporting, considering FCA and other consumer-focused regulatory requirements
• Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes
• Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation
• Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business
• Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting
• In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking
• Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements
• Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues

It would also be nice for you to have:

• Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders
• Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level
• A pro-active, detail-oriented approach to work, ensuring accuracy and thoroughness in assessments
• Excellent project and time management skills, effective at prioritising and leading others

What else you need to know:

This permanent role can be based in Glasgow or Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role, it’s important you consider your travelling distance, time and cost from your home to the office location. We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [e-mail] or call 0870 414 9080.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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