Compliance Manager - Centre Monitoring

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 35,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave + holidays

Private medical and PHI

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment seeks a Centre Monitoring Manager to lead a team of Compliance Officers in risk assessing centres and coordinating inspections for Cambridge International exams. The role combines on-site and remote collaboration, with a 6-month fixed-term contract and hybrid working expectations.

You will oversee data-driven quality assurance activities, support centre improvements, and ensure adherence to regulations, while developing staff and processes across global

Qualifications

• Experience in effectively managing people and processes.
• Strong communication and presentation skills for diverse stakeholders.
• Accurate writing and proofreading with excellent English.
• Analytical with creative problem-solving abilities.
• Experience in risk assessment in high-stakes environments.
• Proficient with MS Office and databases; quick to learn new systems.
• Excellent data handling and analysis capabilities.

Responsibilities

• Lead the Compliance Officers and guide the team through established processes, while exploring new ways to support centres.
• Risk assess centres and organise inspections, including video-based reviews and paper-based reviews.
• Oversee information and evidence collection from internal and external stakeholders; ensure key data is gathered efficiently.
• Evaluate facts to decide additional support and identify risks; discuss with stakeholders.
• Make and communicate fair decisions, including action plans and potential corrective actions.
• Provide guidance to the team to ensure exams are administered in line with regulations.
• Continuously improve processes, procedures and external guidelines.
• Sit on Stage One appeal panels for the Compliance team.
• Manage a budget of £650k for the Inspections role.

Skills

People management

Data analysis

Risk assessment

Communication skills

Decision making

MS Office

Team leadership

Education

Experience in leading teams (not formal degree)

Tools

MS Office

Database usage

Job description

Job Title: Centre Monitoring Manager

Salary:£35,200 – £45,700

Location: Cambridge, UK - Hybrid, requiring 40-60% ofyour time on-site in Cambridge (at least 2 days per week in the office)

Contract: Fixed-term; 6 months, until April 2027

Hours:Full time, 35 hours per week

We areCambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking to recruit two Compliance Managers to join our motivated and dedicated Inspections and Centre Monitoring teams. This is an exciting time to join us as we continue our mission to safeguard the security and integrity of Cambridge International exams and assessments.

About the role

Reporting to a Senior Compliance Manager, you will be responsible for managing a team of Compliance Officers who:- risk assess centres (schools and exam venues) for inclusion in quality assurance activities; organise physical inspection visits to, video-based review meetings and paper-based reviews of, our centres across the world; monitor centre compliance with our exam regulations; follow-up on quality assurance activities with centres; and, in the case of the Inspections Manager, arrange and oversee the work of a pool of third-party inspectors (including recruitment, training and standardisation of individuals within the pool). Through these activities you will seek to support centres to improve and maintain the security and integrity of Cambridge International exams and assessments.

To do this, you will be:

• Leading the team through their established processes, whilst creatively thinking of new ways to further support our centres.
• Developing data to identify trends; producing recommendations for centre improvement or potential centre quality assurance activities
• Managing the collection of information and evidence from a variety of internal and external stakeholders; identifying which information is most important to obtain, and making sure it is collated quickly and efficiently.
• Evaluating facts and evidence; making informed decisions on the additional support needed at our centres, identifying additional risks and discussing with the relevant stakeholders.
• Decision making; from requesting detailed action plans to recommending more serious corrective action, you will be responsible for making and communicating fair decisions.
• Providing guidance and support to your team, who will then support our centres to administer exams correctly in line with our regulations.
• Continuously improving processes, procedures and external guidelines; ensuring we are always following best practice.
• Sitting on Stage One appeal panels in relation to any Compliance team
• Managing a budget of £650k, ensuring that any spending is appropriate and in line with the set budget (Inspections role only)

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

The Compliance team's best asset is its people. To be successful in the role, you will be a confident and passionate team leader, who is able to work both independently and with your colleagues, whilst communicating clearly to a range of stakeholders. You will be a collaborative and conscientious team player, with an eye for detail and excellent analytical and decision-making abilities.

Essential criteria

• Experience in effectively managing people and processes.
• Well-developed communication and presentation skills that allow you to provide information to a variety of stakeholders around the world with diplomacy, precision and sensitivity.
• Accurate writing and proofing skills with strong command of English.
• Analytical, with creative problem-solving skills.
• Experience in assessing risk and working in high stakes / high impact environments.
• Thoroughly computer literate (MS Office, database usage, able to engage with new systems quickly)
• Excellent data handling and analysis skills.

Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Detailed knowledge of the Cambridge exam system and the role that Compliance processes play in it.
• Knowledge of other assessment organisations' comparable compliance functions.
• Knowledge of relevant laws such as the Equality Law (2010) and GDPR.

The Compliance team is passionate about safeguarding the integrity of our assessments and exams.

Whether you want a career that’s linear, or want to follow your own path, we’ll support you and help give you the resources and training you’ll need to be bold and take ownership of what you do.

A top tip from us! We are strong advocates for innovation, including AI, but we strongly recommend you take time to ensure your application is carefully tailored and edited to reflect that you understand what you are applying for and why you are a strong candidate. AI cannot know you better than you do! CVs and cover letters generated by AI are likely to be no more than mediocre in quality and won’t get you an interview.

For a detailed job description, please refer to the link at the bottom of the advert onour careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 13 November. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from the week commencing 23 November.

If you are shortlisted and progressed through the stages, you can expect:

• Virtual interview via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process.

Why join us

Joining us is your opportunity to pursue potential.You willbelong to a collaborative teamthat isexploring new and better ways to serve students,teachersand researchers across the globe – for the benefit of individuals,societyand the world. Sharing our mission will inspire your own growth,developmentand progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, whereit issafe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, genderidentityand sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.